Jj's Plumbing

Thanks Catherine, it has always been an absolute pleasure helping your family out. To date we have had atleast 3 referrals that I am aware of, that you have referred to us, and I thank you VERY much for doing so! You have a wonderful family, and I wish you all the best! If there is ever ANYTHING we can do to help, don't ever hesitate to call.

I am very confused here Joseph, for this was not last christmas eve, but Christmas eve of 2010. And everything was explained to you thoroughly before coming out. It was overtime rates, for that day, I had even recommended to wait a few days till regular rates in order to save you money for a job that was not an emergency. I found out that the bidet faucet was discontinued, over 8 years prior, and that it would be very difficult if at all possible to find parts. I told you that my opinion would be to replace the bidet faucet, given the amount of time and money it would cost to repair. You informed me that you wanted me to find the parts. I spent over 20 hours looking for the parts and as you know the manufacturer of the bidet faucet sent the replacement parts for the bidet, which took the 2 months and it did not have the proper thread count, at which point the manufacturer told us that we had to buy a new bidet faucet for there was no replacement parts left since the faucet was discontinued over 8 years ago at that point... closer to 10 years ago now. we did not charge for the 20+ hrs spent on locating the parts. When we last spoke I had apologized for the inconvenience and asked if there was anything I could, within my power, do to rectify the situation, you said no and my understanding was that you understood and things were ok.

I thank you and appreciate that you have taken the time to write us a review and bring this to my attention. I am sorry to hear that you are not happy with our service and would ask you to please contact me, so I can try and resolve this situation with you.

Hey Gordon, it was a pleasure meeting you. I am happy we were able to be of assistance. I would also like to thank you for taking the time to write a review. I know you are a busy man yourself and it really means a lot to us that you have taken time from your schedule to do so for us! Thanks again!

Justin

Hey Debbie,

Thank you very much for taking the time out of your day to write us a review! We are just happy to be able to help! What you do, volunteering your time to run a food bank, is something very special and it means a lot to see someone so devoted to helping others! It's people like you that continue to be such a positive influence and continue to show the rest of the world what being Canadian really means!

Hey Dan, Thank you for taking the time to write us a review. It means a lot! As well it helps other customers to better weed the good from the bad. It sucks to have a bad experience with ANY contractor and I am just happy that we were able to help bring the stress level down and complete everything to proper standards for you! Best part is you know that we will never leave you hanging ;0) As you know you also have warranty through us now for a year, so if ANYTHING happens with the work we did we will come back and fix it for FREE! Now you can simply focus on enjoying the bathroom instead of stressing on if it was done correctly!

Hey Ron, We are just glad to be of help and thanks for giving us a chance to help you! I am happy to hear that you like the new toilet, and that it is making life a lot easier for your son. Given the needs you were looking for I think you definitely made the right choice in toilet! Thanks for taking the time out of your busy schedule to write us a review! It means A lot!

Thanks Matthew, every review helps and we really appreciate you taking the time out of your own busy schedule to write one for us. We are glad to be of help and are very happy that you were satisfied with the service that you received. Happy New years!

Hey Lily, we appreciate you taking the time to leave us a review. it helps us a lot with making sure we have the right staff on board and that our customers are continually getting the award winning service that has got us this far.

It also helps me to know that I made the right decision in making Jon our service manager. He has been a perfect example of what we expect of our service tech's and managers here at JJ's Custom Plumbing. Thanks again for leaving a review.

Justin

We are always happy to help out in any way we can. Thanks for taking the time to leave us a review it means a lot. You both are an absolute pleasure to work with. Thank you Chris and Christina for allowing us the opportunity to help resolve your plumbing issue's. I look forward to talking to you in the future.

Justin

Thanks Smeet, we really appreciate you taking the time to give us a review it really helps potential customers to take the chance and try us out. We are glad to hear that John was able to take care of you in a professional manner. customer service values and top quality workmanship is what has made us successful so far and it is good to know that all of our employees feel the same way.