Kitchen, batrooms granite countertops
Hired Avalon because of the good reviews.
Had to experience multiple problems, such as:
Date changes
Multiple visits for various reasons: incorrect size, deficient sink cutout, wrong color installed.
In addition, we couldn't get the right color because out of six colors chosen at the Avalon website none was available. We had no choice but to have one countertop made of the piece found at the Avalon shop, which was our only option, although undesirable. Many colors presented on the Avalon website are non-existent, as our experience has shown. There were other small deficiencies.
Conclusion: although the price was competitive and attitude rather polite, contractor has created a lot of hussle and the quality was below expected. You get what you paid for. Do I recommend? Not really.
- Approximate cost of services:
- $3,500.00
- Company Response
Hello Henry, first of all, thank you once again for your business, we very much appreciate it. Moreover, thank you for the (negative) feedback, as we are always passionately seeking ways to improve our organization.
Although there are several claims that you made regarding Avalon, most of them seem to either be a severe misunderstanding or inaccurate.
First of all, regarding the date changes, we attempted to arrange different visits with you at your convenience and understanding that you and your wife both work, we wanted to arrange each visit at the best possible time for you. Also, please note that due to the fact that we are custom fabricators and installers, our process insures that our clients’ projects are completed with the highest integrity and accuracy in measurements, even if it takes several visits. Our philosophy is that it is better to get all the clarifications out of the way in the beginning rather than the end.
Your next accusation is that you did not get the right size, cutout, etc. First of all, your review should be made very clear that these accusations only apply to the vanities and NOT the kitchen project. As far as we are aware, you were fully satisfied with every aspect of the kitchen part of your project.
Moreover, although we did have some minor deficiencies on the sink cutout and other smaller issues, not only did we take full accountability, but we also guaranteed you that we would do whatever it takes to complete your full project as quickly as possible, and with the highest quality.
The colours issue was an obvious misunderstanding. We attempted to explain that when choosing materials for your vanities, the way to do it economically would be to choose it based on our remnants available at our fabrication site. This was clearly explained several times to you. Moreover, after presenting you with several options, we sent you to one of our remnant suppliers that carry hundreds of options, and even there you claimed not to find anything desirable. The colours shown on our website are all existent and available; however within the stone industry many stones have different marketing names depending on quarry source, suppliers, and so on. Again, this was clearly explained to you.
At the end of your review, you make some more accusations, and conclude with, “You get what you paid for”. We are very sorry that you feel this way, and if you were willing to have greater communications with our team, we would have done even more than we did to make sure you would have an overall positive experience with us. We are sorry that you would not recommend our services, and we look forward to continue to improve our products and services. Thank you for your feedback,
Regards,
The Avalon Granite & Marble Team