This was my third time using the company, the first two times were amazing. So I decided to order their services for my condo post renovations. Unfortunately it wasn't the same, to say the least. 2 days before the scheduled date the estimate for the services suddenly risen by 100%. Try to find a cleaner end of July when everybody move. I gave specific instructions via email to find out that their were ignored. Some things were overlooked although I specifically asked to be extra thorough in washrooms. All in all, I think they are overwhelmed with work and don't have time to look into details of each order. They did offer to perform an extra clean up after I complained and were supposed to call me to finalize the date. The crew arrived unexpectedly to my condo the next day without any warning just to find out that my dog was there so they couldn't clean the apartment. This proved to me again that they don't pay attention and there is a lot of mess going on; too many people are dealing with clients and you get responses from 5 different people.
- Approximate cost of services:
- $400.00
- Company Response
Dear Igor, We are sorry that you feel that the move in/post reno cleaning was not up to our regular standards. I understand that you were concerned about the top of the shower head not being cleaned and smudges on the windows and handles were dirty. We had advised you that the crew would do their very best because you had contractors and movers in the same day as our cleaning crew, the windows were cleaned as well as the door handles - but because other people in the unit were moving boxes and other items and placing them near walls and the windows our crews will not keep going back and forth cleaning up after others have dirtied the areas that you mention.
We had set up a re-do cleaning for you after you had said that there were smudges on the windows which were made after our crew had cleaned we were confirmed with you by phone and email correspondence- the crew arrived and went to the concierge for him to open the door to your unit - because your dog had started to bark and was very disturbing to your neighbors the concierge was the person who did not let the crew inside to do the cleaning.