Rose Sun Motor Tech Ltd.

Shutters & Blinds
Vaughan ON L4K
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HomeStars  >  Shutters & Blinds in Vaughan  >  Rose Sun Motor Tech Ltd.  >  Ordering and Installation of blinds
Anne from Toronto
Anne from Toronto
1 review Toronto, ON
2/10

Ordering and Installation of blinds

I was referred to this company. I put in my order and it was great. They came right away, did the measurements, and they were fantastic. Over a month went by and I hadn't heard from them so I called them up to follow up and they said, "oh yeah, it's been in the back for a few weeks, we were busy and did not call." That was an issue. Then they came to install and some of the measurements had been done incorrectly so they had to reorder them. They reordered and after a few weeks I called them up and they said that they were in and had been but they forgot to call" They sent another person to do the installation and he was fantastic. Overall I have mixed reviews. The installers knew how to do their jobs and they did it well but on the same note I was disappointed that I had to be the one to follow up. I should have been called as soon as the blinds arrived. To be honest, my friend was here through all of this and she was looking for blinds for her new house, but after everything that occurred with this company she decided to go with another one.

Approximate cost of services:
$0.00
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Company Response

Thank you Anne for your business and your review. We are happy to hear you were pleased with our installer and finished product, however we are very sorry to learn that you did not receive our usual excellent customer service during the order process. Unfortunately from the information provided we can not find out who you are in order to answer your concerns. If you could please call 905-760-2992 and ask for Stefanie, I will be happy to help you in what ever way I can.