Coretemp Heating and Air

I had an 17 year old Takagi unit that I could not get parts for and no one wanted to fix. One tech even called it a relic. A tech who does not service where I live recommended that I call Richard at Coretemp to see if he could help me out. I called Richard explained my situation to him. He did some asking around and called me back about a couple of hours later. My tankless unit was too old and too hard to get parts for. It was also ready to fail. We found this out when they pulled the old unit out and we took a close look at it.
I had gotten quotes from 4 other techs all selling the same size Rinnai unit. I asked Richard what he thought of Rennai and the unit that 4 other techs had recommended. He told me that Rennai is a great company that stands behind their products but he would not sell that size Rennai unit in my house because it was way too big for my 1100 square ft house. Right then I new that this was the guy. He could have suggested the same unit as the other techs and I would gone with it. He suggested at unit that was "right sized" for my house and needs. He installed a unit that was less expensive for me. He could have made a bigger profit off of me by selling me the bigger unit but he did not.
2 days later Richard and Eric showed up to install my new tankless unit. They were done in 4 hours.
Richard and Eric make a great team. They are friends and coworkers. They have a great energy together. The Rennai unit that they installed is amazing. I get hot water at every tap now. The old unit would not turn on for 1 tap that had a flow restrictor in it.
It is so hard to find honest, friendly, experienced and knowledgeable techs now. I have worked in the service industry for over 36 years. Richard and Eric remind me of the guys that trained and guided me. They are everything that you want in a tech and more.
Thank-you Coretemp for reminding me that there are good people and good companies out there that care about their customers not just about the money.