Coretemp Heating and Air

The DC motor in our 11 year old furnace seized up last week. In calling for a repair, the servicing company considered a furnace replacement given the cost of the replacement part. Having had issues with that furnace and AC unit over the relatively short time I owned it, I indicated to the servicing company that I was going to get quotes for replacement of both the AC and furnace. I'm still waiting for quotes from that company.

Having used HomeStars before, I decided to obtain three quotes and because of CoreTemp's ratings, I needed to have them quote given their perfect 10 ratings. As indicated in the other reviews, Richard called quickly after I posted a request for quote on their website. I had three other quotes lined up and Richard spent the time to discuss the ball-park replacement costs over the phone and agreed to meet later that afternoon. I met with Richard and his assistant Erik after having obtained two quotes, and it was literally night and day. Richard assessed my needs, listened to my issues with the prior furnace and recommended a solution that would work but also suggested alternatives. What really sold me was his professionalism, the fact they do not sub-contract their installs, and that he looks at things, like he says, from a technician's perspective on what solution would work best with the customer. I was so impressed with Richard that I cancelled the remaining two quotes later that day.

Now for the install. Because the weather was changing, Richard was concerned about our being without heat and re-scheduled a job yesterday so he could accommodate us. He and his team arrived promptly to the second at 7:30 a.m. yesterday and worked through until we had heat again in the early afternoon. He had his "junk guy" pick up the old furnace (aptly described as junk) and when I arrived back from a business trip last night, I had a new furnace, expertly and cleanly installed) and no indication that they had ever been there, I swear the job site was cleaner when they left than when they arrived.

I think it is rare in this day and age to have someone who takes such pride in his work and the business he has built. If you are reading this as I was wondering about a 10 rating - do yourself a favour and call Richard. You will soon be convinced as I was and his work product speaks for itself.