Roof done in 2002 with apparently 25 year IKO shingles. Just had another roofer check it out because of leaks. The entire roof has cracked and open holes due to shrinkage have appeared to exposed plywood. Had they used underlayment which they did not on any part of the roof the leakage may not have been as severe. They neglected to put flashing between the front and back part of the house resulting in water leakage into the carport. IKO that makes the shingles have a class action lawsuit against them so should you see the name BEWARE! My mother is a senior and that was a lot of money to put out just to have to pay out more to replace it 15 years later.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We can not be responsible for a manufacturer issue. Thousands of roofers accross North America were installing the exact same product, unaware that they would fail prematurely. Furthermore, tar paper underlayment would not protect from leaks now that shingles are shot as it is punctured during the install.
If you would have called me, I would have gladly helped you initiate a warranty claim. Which is more than most other installers would do for you.
The roof lasted 15 years without issue, therefore the install was done properly, or you would have had issue much sooner than 15 years.
let me know if you would like assistance with making a claim.
Jeff Wilson