Our sewage pipe in the basement started to show signs of blockage. This has been a recurring problem since last fall, the root cause of which is literally the root of a nearby tree. Andrew from Mister Plumber has been taking care of this problem for us. He comes over promptly, prepares a contract with a clearly described scope of work & price, and gets started on it right away. He wears protective covers on his shoes and properly secures the working area where equipment needs to be deployed. He works fast, taking photos of the problem to show us a "before" and "after" comparison, and always cleans up the site after the job is done.
Andrew is very knowledgeable about and proud of his trade, which shows in his excellent professionalism, before, during, after the projects. It's always a pleasure to work with him (and Alex, when he also accompanies him).
(As for this recurring issue, Andrew has made us aware that the faulty pipes need replacement. We are just trying to tide us over until our budget for the replacement work becomes available.)
- Approximate cost of services:
- $555.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking your time to write a review. Roots growing into the sewer pipe is common for houses built before mid 1970s where clay pipe were used. At that time, they used short pieces of pipe because of weight and numerous joints are potential points of tree roots penetrating it. Snaking drain lines is always temporary solution. It is very good environment for tree roots to grow inside the sewer pipes. Those roots can be cut by snake, but crack in the clay pipe can be fixed by replacement with PVC pipe or fitting. New PVC pipes have glued connections and it makes proper defense against tree roots growing. Thanks, Mister Plumber team.