We had a similar experience with this company. Two of the workers they sent to us were exceptional. Whenever we asked for either of those two to come back we were told they're not available. Everyone else they send leave lots of things dirty. From counter tops, to the surfaces of appliances, to sinks. Not even wiped with a damp cloth! Our most recent experience was the last straw. The maid showed up an hour late looking dazed, pacing up and down the street. She clearly didn't know the address. We actually recognized her as one of the inferior maids they had sent us before. When we asked if she was here to clean our house, she responded "I don't know". When asked why she was so late she responded that she didn't feel like driving today so transit took longer. She was angry that we questioned her about this and said, "Well, I'm here now!" She then stormed off angrily and didn't return! When I called the office to complain, I talked to Susan who had no interest in hearing my complaint. I continued to question her about the people she hired and she got very angry with me and told me we need to hire a different maid service. I tried to reason with her, but she is clearly disturbed and angry. She continued to suggest I take my business elsewhere and finally hung up on me. After giving this company so many chances, we have had enough. As the Donald would say, "You're fired!"
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Get rid of most of their maids and hire professional people. I'm sure this company only pays minimum wage and will hire anyone with zero experience and no work ethic.
- Any advice to offer fellow homeowners facing a similar project?
- Do your research. Make sure there are lots of positive reviews before hiring anyone!
- Company Response
To Our Dear Valued Readers, I want to express my confusion with this comment/review and to caution you when you read it. We have been in business for over 35 years and I cannot even estimate the hundreds of thousands of clients who have hired us over all these years and continue to do so to take care of their cleaning needs. They value our business ethics, workmanship and reliability. Our longevity in the industry says it all - we are the cleaning company of choice to hire. Again, we would never hire a professional cleaner who is not great at what they do and treat our valued client's with respect. Hence the confusion with this review. Sincerely, City Wide Maid Service.