I recently hired Mr. Rooter to clean my kitchen drain. The plumber (Larry) arrived on time, was friendly and polite, worked very efficiently, and cleared the drain. He clearly knew what he was doing because when an unexpected problem arose, he was easily able to figure out a solution. He cleaned up after the job (always a nice touch) and offered some useful advice. Overall, a positive experience.
My only complain is that the fuel charge of $20 is not justifiable. Gas prices are quite low now and, more to the point, there is no reason that a surcharge is applied by a firm that depends entirely on house-calls.
- Approximate cost of services:
- $380.00
- Company Response
Thank you for sharing your feedback. It's always nice to hear that we were able to complete a service efficiently and without making a mess. We will consider the comment about the fuel charge and make a decision on whether or not it is appropriate. Thanks again!