Mr. Rooter Plumbing Of Ottawa

Marc and Steve came at the scheduled time. Our sink is a two sink type and was installed about 27 years ago. They changed all the metal for PVC, and replaced the 2 baskets. The plumbing looks a lot neater than before. They explained everthing, answered all our questions. They were very professional and they did a great job. They laid a tarp down to protect our floor and the wore boot covers. The price was fair for the work done. I highly recommend this company.

I had "gremlins" in the ensuite toilet: it would flush by itself at any moment of the day. Mr. David M. showed up at the announced time, checked the toilet and offered to repair or replace it. I decided to replace the unit, since it was old. Mr M. went to get the appropriate toilet, removed the old one. He had a very pleasant behaviour, offered good advice, did a very clean job and took all the garbage with him.

I accidentally flushed my friend's wedding ring and band down a toilet at work and had some slim hopes. After seeing that our pipes went about 20 feet before hitting the building's main sewage pipe I thought there was a chance.

Mr. Dave M. came in and took a camera snake into the pipes and took a look around for me. He found the wedding band
! It wasn't everything but it does help me out enough that I have some good news for my friend.

Thanks for all the help Dave!

My laundry drain line was blocked. They cleared my stoppage drain line in the basement. Successfully cleared it and it worked fine for awhile. 4 months later the problem reappeared. Called to see if they would give me a discount on re-fixing the same problem. They said no.

As per the company's response that the technician would come inspect for free - I was considering it until they suggested it was probably my fault for not also signing up for the expensive enzyme treatment that had been offered as an additional service, and gave no indication there would be any discount on this followup service call.

Discovered basement drain back up. Called Mr Rooter based on neighbour's recommendation. Ryan arrived less than an hour after I called. Resolved the issue quickly. Very professional - provided cost estimate up front, offered options, and explained the process clearly. Very satisfied with result and would highly recommend Mr. Rooter for plumbing services.

Stuck on the long weekend with cut pipes and new washer arriving, water shut off and to the rescue comes Mr. Rooter. Within three hours of phone call, technician arrived, assessed problem and got to work. Within an hour, valves put on pipes, water turned back on and washer connected. Absolutely no hesitation to recommend Mr. Rooter and will definitely use them again for my residence and rental property. Many thanks to my technician Matt Archambault for his quick efficient service and recommendations. Thanks again, GREAT experience. !!!!

I called Mr Rooter after my shower when the water from the bathtub was leaking from my living room ceiling. The service was great and professional. The service people were great and did more than my expectation. More than satisfied and would recommend to my friends and neighbours.

We had an emergency sewage back-up from our basement drain. I called a number of plumbers and Mr Rooter was the only one with availability to come immediately. He was at our house within an hour. He investigated a number of possible reasons for the backup and did a thorough inspection of all of our stacks and pipes. After identifying the issue he was able to solve the problem (don't use Charmin toilet paper!) and was complete by 12:30. For 3+ hours of investigation and hard/messy work I considered $600 extremely reasonable, and will definitely call Mr. Rooter for our next plumbing job, whether it is emergency or not. Would highly recommend!

Mr. Rooter is great when you have an emergency like a burst pipe, because they usually have someone there very quickly. This is why I give their number to my tenants.
HOWEVER: If you have a job that can wait, do yourself a favour and shop around, because I have found quotes by Mr. Rooter to be more than 4X as much as other companies!
I understand that they have more overhead and administration and therefore would have to be somewhat more expensive, but I have one example where they initially quoted me over $600 for a repair job that was completed by another company for less than $150!!! That's a bit much...

During the winter our plumbing backed up and Mr Rooter came out on short order. They could not determined the cause from inside and started excavating the septic tank. This was the major expense as they had to chip through frozen ground which took time. We had a frozen pipe and a cluster of small roots at the baffle. I'm new to septic and found the guys were great about explaining the system, the cause and suggesting how to prevent issues in the future.