Steve, Joe, and Shane, thanks so much for all of your help. I feel thrilled about the work on my roof! Not only does it look absolutely beautiful, but I feel relieved to know that it's sound, well insulated, properly vented, and now meets the shingle waranty requirements. In the fall, I had felt very concerned that the roof wouldn't make it through the winter, and I am extremely happy that I found you to take care of it. Now, I have a new problem: You insulated my roof so well that I might no longer need the extra-warm comforters that I had purchased earlier in the winter to stay cosy at night!
Just a bit of background re my roof: It had been shingled in the summer by a contractor who disappeared without completing the work. He had left a crew who did some really bad work on the inside of the house, so I felt anxious about the state of my roof. I hired Mr. Roof Repair to do an evaluation of the roof. The pictures told a sad and scary story: Shingles nailed through on the exposed surface, exposed plywood, missing flashing, and more.
Indeed, while I was waiting for my job to come to the top of the Mr. Roof Repair queue, my roof leaked, sending water down through brand-new oak casings. I discovered the problem at about 10 p.m. By 8 a.m. the next morning, Steve had a crew out to shovel the roof and patch it so that no further damage would occur until the roof could be redone properly. What service! What a relief!
Mr. Roof Repair respected my pocketbook by offering me lower-cost solutions and by checking in about unexpected situations that would increase the estimated cost of the work. However, do not expect the lowest price on the market. I got solid quality and carefully thought-through solutions. No cheap materials or corner-cutting. It's my roof, which protects the rest of my house. So this is what I wanted. I've been through the huge costs of water damage in a previous house, and I didn't want to go through that painful experience again.
As you can probably tell by now, I feel very happy and satisfied with the work done by Mr. Roof Repair. I really appreciate the time they took to explain options to me. And I consistently felt like they were looking out for my best interests. In addition, the professionalism, patience, and respectful behaviour of the staff helped me to rebuild my relationship with my neighbours, who had suffered through bad experiences with the previous roofers. Not a peep of complaint from the neighbours about the experience with Mr. Roof Repair. Or from me. Thanks so much!
- Approximate cost of services:
- $24,000.00
- Company Response
Hi Mary... What a thoughtful review. Thank you so much for this. The home services industry, and roofing in particular has garnered a bad rap, not undeserved considering stories like yours. Roofing in particular is a tough space to navigate for consumers because there are so few companies that live up to their promises. We find that we are attending to others mistakes and worse, in a case like yours, their irresponsibility far to often. We are thrilled that we could be part of the solution for you and hope that we have restored your faith in the existence of professional, responsible and reliable home services companies. We're here for you when you need us. Thanks again for your kind words. It was a pleasure to work with you. Take care.