This is our second use of Mr. Roof Repair and we will certainly reconnect with the service as needed in the future. Our first repair (last year) was due to a faulty vent install (previous home owner) that had left the roof slightly exposed to the environment. Mr. Roof Repair was in quickly and not only fixed the problem quickly and cost effectively. They also provided photo documentation of the work they had done each step along the way, which really helped increase the confidence in their work.
After this winter we noticed a leak in the kitchen and it turned out our side-split had taken some damage due to the ice storm (an ice jam). It was a surprising mess up there, but the Mr. Roof Repair team seemed to resolve it for us.
They stuck to the quote, but there was some confusion regarding an original comment made on-site by the repair guy. This is where we saw how dedicated to customer service the Mr. Roof Repair team is, as the owner did an amazing job of following up with me (even though I dropped the ball a few times on calling back) and making sure everything was resolved to my liking. They were really reasonable and I'm more then happy with how things turned out.
I will have no hesitation contacting them again and will strongly consider some maintenance programs they are putting together. These guys are really legit and worth your trust.
- Approximate cost of services:
- $1,800.00
- What could this company do to improve their services?
- Thanks for everything Joe.
- Company Response
Hey Michael & E... I know this might seem a little self-serving as I'm responding to such a thoughtful review, but as you've found out, at the end of the day, our clients are really our first priority. We'll do what we have to, within reason, to make sure that our clients receive the highest level of customer service in our industry. As I've said, we aim for 100% client satisfaction, 100% of the time. That won't always happen, but that won't stop us from trying. Thanks again for this. And in case we don't speak before the big day, good luck with the new addition to your family. Everything is about to change for you two, in the best way possible. Also, as you had mentioned, perhaps down the road, you guys can look into some of Mr.Roof Repair's maintenance programs... Including our soon to be introduced Babysitting program. We're always looking to improve on our customer service model ;). Take care & good luck.