The guys were great but the company works in a very slow manner with many levels that approval has to go through. I found them expensive for what was done and now I have a leak in my roof anyway after 6 months- would not call them back
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi There... We're sorry that your experience wasn't exactly what you would have liked regarding timelines. However, the levels of approval that you speak of, reflect our commitment to diligence in an industry that just doesn't boast that type of professionalism for the most part. For us, as it is for most of our clientele, we hold doing and communicating the right thing, above doing it fast. Of course, in emergency situations, we can expedite both, as evidenced by the many reviews here regarding just that. Thank you for mentioning that the guys were great. We're glad that the work we did was to your satisfaction. Perhaps, if for you, our processes and timelines lined up with the value we and most of our clientele put on them, your experience and rating for us would have been better. Every client is different and holds different things in higher regard and value than others. You've stated here that you have a new leak at your property, but did not engage us. We're sorry that's the case. Now knowing that you place more value on the things you've mentioned, perhaps you'd be willing to give us an opportunity to work with you again in future with those things in mind. We'd certainly be willing to try again and create an experience more tailored to your needs. Thanks.