Mr Roof Repair.Ca

Mr. Roof Repair did terrible job replacing our roof, came out twice for unsuccessful repairs to the original job, and then became totally unresponsive.

We hired Mr. Roof Repair to replace a roof with a low pitch that needed a flat roof treatment. After getting several quotes and doing our due diligence, we hired Mr. Roof Repair.

Our initial dealing with them was very favourable, until our brand-new roof sprung a significant leak. The old roof, as worn out as it was, never once leaked. Twice, Mr. Roof Repair sent a crew over to repair our leaky roof. Twice the leak was not fixed.

After several no-show appointments (which I took time off work to be home for), and weeks of our calls and emails not being returned, I finally connected with the owner, Steve. Steve said all the right things. He came over to examine the roof as well as the damage the leak did to the inside of the house. He promised us that he would look after us and that he would figure out and repair the issue. We thought we were in good hands.

After weeks of following up with him, he finally told us that the problem was the flashing around our skylight and that he would provide the labour but we had to pay for a new flashing kit. I was not happy about giving him more money, but we needed the leaking to stop so we agreed.

And then we never heard from him again. Luckily we had not actually paid him any additional money.

During all of this, we found ourselves in the midst of the Covid-19 pandemic, so I appreciate that there may have been other factors at play. But had there not been so much wasted time following up with Steve and Mr. Roof Repair, the problem should have been resolved long before the pandemic became an issue.

We continued to follow-up with no response. Eventually, we had no choice but to hire another company and pay someone else to do the roof repair.

I cannot recommend this company. In our experience, their work is shoddy and they don’t stand behind it. The owner said all the right things, but when it came time to actually fix the problem, he became unresponsive and we were forced to hire someone else at our own additional cost.

At the time of writing this, it has been months since I have heard from Steve or anyone at this company.

April 2020
Something good is going on at Mr. Roof Repair. I admit I wrote a review in January 2020 after having given up on them. Since then they have reached out and followed up in a very professional manner. They took responsibility for what was going wrong before and seem committed to providing good service now. I now have the quote I wanted and intend on using Mr. Roof Repair again.
I rated them highly based on the quality of the work they did previously combined with the timely, intelligent and professional communication
they are currently providing.

Mark Caspi

Mike and Kevin came immediately to our home to replace flashing that had fallen. Very informative, did the job correctly and properly! Third time we have called different roofing companies to repair same job!! Would definetly recommend this company for roofing projects! Thanks Mike and Kevin for doing a great job!

Don't be fooled by their slick sales pitch. After removing the shingles I was told I needed all new plywood, more $$$. I was assured that a hole in the fascia that I pointed out was covered only to have squirrels enter my attic via the same hole. Mr Roof Repair did not take any responsibility and I paid more $$$ to have the animals removed. I feel like I was taken.

Mr Roof Repair replaced two roof vents (one was leaking) and plumbing flanges on my roof and also secured some loose fascia. They did a great job and were fast once the job was booked and scope of work determined. The leak at my roof vent has been fixed and there was a hard rain shortly after the fix to test it out.

Thanks.

We had a leaking skylight and picked Roof Repair over other competing lower quotes because we believed all their marketing around warranty for their work. Completely false advertising. They did the repair after winter was over earlier this year, and the skylight started leaking again as soon as the weather turned. Called them multiple times attempting to schedule a "technician visit to assess" with no luck. A week later, 10-15 phone calls and still no visit scheduled. Don't believe the false marketing the company provides. Pick a smaller, more trusted provider that actually stands behind their work and is also cheaper.

There was a lag between the request and the service delivery. I liked the report because it had pictures and a description of what was problematic. They caulked a window for me which was most welcome

Last min job. Customer service was very informative ok the phone and the workers were able to come quickly and replace the shingles. They also did a full inspection of the roof and provided a assessment document.

The crew was right on time and very professional. They provided a very detailed report, complete with photographs and explanations. The crew worked quickly, and more importantly, cleanly in order to complete the assessment.

Unfortunately, I did not have a favourable experience with Mr. Roof Repair. An initially evaluation and subsequent repair did not solve the problem. A second and then third assessment was provided, all revealed different causes to the same issue. Second and third assessments carried extra costs, guarantees were not honoured.
When concerns about proper assessments were brought to the attention of management, they were met with distain and aggression. Quickly realizing reasonable discussion were not going to happen, I asked them to terminate all communication with me, they did not comply. Only the mention of police involvement ceased their communication.
It was extremely unsettling talking with the management at Mr. Roof Repair. I am sad to report it left my family feeling threatened and ultimately less safe.