Mr Roof Repair.Ca

Hi KR... Thanks for taking a few minutes to share your experience with Mr. Roof Repair. Our assessment reports are a good resource for our clients to understand the state of their roof now and moving forward. They also allow us to quote based on good information regarding your property and your best interests where as most contractors base their quotes on their best interests. We look forward to completing your further repairs. Thanks again!

HI Richard... Adhering to WSIB Standards and Workplace Safety Protocols is our top priority while onsite. The safety of our employees is paramount. Your property is difficult, yes. But with some knowledge and patience, most obstacles can be overcome. Thanks for this. Take Care.

HI Kat... Thanks for the kind words and for taking a few minutes to share your experience with Mr. Roof Repair. Professional, is high praise in this industry. A word that really should be able to be applied to more contractors. Thanks for recognizing our efforts in that regard. Take care.

Hi FK… As per our conversations this morning, I am responding to your review. You wrote “In short, the guys came over, slapped on a bucket load of tar (some black sealant) around where my chimney and roof meet and left.” Our team arrived at 11:32am, completed a repair using high-grade roof cement to the effected area as per spec in lieu of a larger repair that is necessary, as we have now discussed. We also compiled information for our assessment report on your entire roofing system, including pictures. The last picture was taken at 12:12pm (GPS/Time Stamped) and we left your property at 12:24pm. As per our discussion, we are not guys working off the back of a truck and have expenses that denote our place in the industry and our retail pricing, which was made clear to you prior to you contracting us via phone and email in our service agreement. A pricing that is hyper-competitive when comparing to our peers. Contracting a company like Mr. Roof Repair mitigates the possibility of issues that are inherent by hiring contractors who are not of the same ilk. Contractors who do not adhere to manufacturer spec in an unregulated industry, comply with Workplace Safety protocols or are WSIB insured, etc. Thank you for recognizing the depth of our reporting. It is the unbiased nature of our reporting that has lead to us being regarded the way we are. To say that “I'm wondering if they book $400 appointments just to take pictures and produce reports.” is just inaccurate and an unfair comment. We would not be heralded as we are, over the type of sample size (volume) in which we do business if that was the case. We provide real solutions to real problems for our clients as is evidenced by our public profile. As per our discussion, the issue we attended your property for, the chimney saddle was attended to and repaired in lieu of a larger fix. It would seem the drops you are hearing are from inside the stack of your fireplace and possibly a result of a faulty rain cap or other issues. As mentioned, we are happy to return to take a look at the chimney cap for you. Having spoken, I believe you now have a different perspective on our attending your property and our model. Thanks for speaking with me today.

Hi Mhel... Thanks for taking the time to share your thoughts and a big you're welcome. It's an all too common issue that contractor go in and out of business, open up under new names and don't live up to their responsibilities on the roofing industry. We're glad we could be of service to you. Please let us know if we can help moving forward. Thanks.

Hi Brandon... Glad we could help. It's been a difficult year for our clients and for us navigating this weather. It's been a long time since we've seen a year with this much rain. Again, glad we could help. Let us know if there is anything we can help you with down the road. Take care.

Peter... Dude!... Finally someone said it! We try to keep our rocking to a minimum in our commercial presence. But man, we do rock... HARD! And when I say rocking hard, I mean that in the most professional way possible. We rock hard... professionally. Professional rocking is what we do. The Zeppelin of roofing. Cheers!

Hey Joe... Where ya goin' with that roof in your hand? Sorry, I couldn't help myself. I digress... Your experience with our company is precisely the one we aim to provide. Efficient and effective. Glad we could help. Hopefully the report can aid you in understanding how to move forward with maintenance now and moving forward. Let us know if we can help down the road. Thanks again.

Hey Bernard... What a thoughtful review... Thanks for this. We do provide emergency services as we are able. This year was exceptionally busy that way. From the crazy winter we had, through the rainiest year we've seen in a long time, emergency services have been a request we've received consistently. We're happy that we could provide the peace of mind you were looking for. Please let us know if we can be of service to you moving forward. Cheers!

Hi Franco... Options are something that roofing contractors do not provide enough of. For the most part, roofing contractors provide the option that is best for the way that they are set up... Mostly for reroofing as its difficult for a contractor set up to do reroofing to make money doing smaller repairs. And whereas reroofing is the proper diagnosis in some cases, options for smaller, effective repairs should be presented more often. Thanks for taking the time to post your thoughts. Take care.