Without Prejudice. I found AnTa Plumbing through Home Stars. The initial two employees of Anta were polite, efficient, worked steadily and took away all debris. This first visit was to rough in the plumbing for the stand-alone shower controls, rainhead, bathtub filler and the toilet. The second visit was to rough in the plumbing for the vanity sink. The next visit was to install the bathtub drain/overflow under very difficult circumstances (the pipe was flush to the joist) . The next visit was to install the final fixtures in the completely tiled bathroom. Unfortunately, it was discovered that the plumber had FAILED TO INSTALL THE HAND SHOWER SHUT OFF VALVE at the rough-in stage. He marked an area of about 12 tiles that had to be removed along with the waterproofing and drywall so that he could come back and install the FORGOTTEN VALVE. This same plumber who had FORGOTTEN the shut off valve had made another mistake by marking the WRONG tiles for removal. He didn't realize his second mistake until he installed the shut off valve in the wrong place and couldn't shut off the water. So he then made his THIRD attempt to finally install the shut-off valve in the correct place. The plumber paid for some of the work that had to be done but he refused to reimburse me for my tiler's costs. The company would not respond to my calls, emails or texts. I understand that this plumber is no longer with Anta and has created his own plumbing business. This case was settled to my satisfaction by the Small Claims Court on February 7, 2017.
- Approximate cost of services:
- $3,300.00
- Company Response
Thank you Shirlee, it was a pleasure to work and cooperate with you as well. We found out it is very important to have support from the homeowners. Plumbing job especially if we are talking about rough-in is very unique in sense of thousand small details will have built smooth shape of relationship between plumbers and homeowners. It has to be done precise, it needs couple visits on a specific time of renovations, it requires full plumber’s attention to the project, and on the same time office has to work in a cooperation between plumber and homeowner . We try to do perfect at every step, we do mistakes, you will believe or not, it is very hard to build trust and it is even more difficult to get trust back. That is why so important to keep every stage is in a perfect level of customer service. We love what we do, and we appreciate your support and cooperation. With best wishes, Anta Team