Mr. Tankless

Mr. Tankless was very efficient and professional. We called the company and they were able to come by for an estimate the same day. A few days later they called to schedule the installation. All in all it was five days from start to finish.

All the Mr. Tankless and installation staff were courteous and professional, very clean and respectful of our home. We would highly recommend their services.

We purchased this unit for an older home. There were some difficulties in how the unit could be installed in our home because it was so old. The installer figured it all out, was efficient, left a clean workplace was very pleasant and knowledgeable. We would recommend them for this type of installation

I am very happy with service and tankless they recomand,
it was very fast to install and very good unit NAVIAN Cr240
customer service was realy good, i am so happy to deal with this company
I am recommend this company to every body one to buy tankless
Fast sales,service, install and very good price .

I got very good deal. I search long time price was excellent. I purchased. I had to reschedual installation but Job was done ok, unit is working good I recomend this company.

We went with Mr. Tankless (and other company - Installer) because their advertising was everywhere, they seemed large and reputable and my brother-in-law used them (they had issues afterwards as well). Now I wish I had done more research. The Mr. Tankless salesman didn't mention the unit with the buffer that would have prevented the "cold water sandwich" to us. Beware there is an $89 annual cleaning/maintenance fee which pretty much eats up any savings you get from the unit and if you don't do the regular maintenance you void your warranty. After the installation (which was done during a basement renovation, which the book says is a no-no) our contractor was feeling faint so Active Temp had to come out to fix a gas leak. Imagine if we didn't have the contractor working down there what would have happened! Our own contractor had to seal the tankless unit's vent pipe that goes outside because the Mr. Tankless installer, Kevin, failed to do so. Then our furnace cleaner (Palmer Brothers) pointed out a number of code violations on the tankless unit which we never would have noticed had a professional not pointed them out to us. We tried to get Mr. Tankless/Active Temp Control out more than 5 times and they finally came to look at it but every time we booked the repairs nobody showed up. Finally we went to the TSSA (on the recommendation of the furnace person) and the representative told us there were very serious problems that needed to be fixed immediately and Active Temp showed up within 20 minute of her call to them. Needless to say they STILL didn't fix every problem and didn't clean up after themselves. We had to chase after them to come out again and we had to chase after them to properly fill out and submit the red tag so that our gas wouldn't be shut off.

We are EXTREMELY upset that Mr. Tankless/Active Temp Control did such a poor job and shudder to think what could have happened if we didn't have experts on site to notice the problems.

Natural Gas devices must always be installed my professional licensed installers. If you have had safety issues with this company report them to TSSA asap.

Update: August 30, 2011 - the installation is STILL NOT DONE RIGHT. We are now having a contractor come out to do the job correctly before Enbridge cuts off our gas supply. ADDITIONALLY I cannot believe that we are now being billed for our previous water heater tank because apparently Mr. Tankless/Active Temp did NOT RETURN THE TANK TO the company to which it belongs nor did they pay the outstanding amount so we are being billed. Now I owe over $500 for the missing tank, I am beside myself.
For those interested in suing (which I am now forced to do) the contact names on the Better Business Bureau website are:
Ms. Sarah Behashtei (Owners Assistant)
Mr Farzan Naghipour (Owner)
Mr. Glen Thomas

The installers name on the tag on the tankless unit is (which I bet is made up because he is not on the TSSA website) is Hamed G. Doust #00762004 even though the guy who came out initially was a very white young guy who told us his name was "Kevin".
If anybody has had luck in serving these people please let me know because the TSSA can't even locate them anymore.

I had recently tried to have a Tankless Water heater installed in my home through this company. Unfortunately the installer advised it was not possible due to some restrictions in my basement that would require the ceiling to be cut open. I was also advised that there would be some extra cost's for ventilation due to the location of the install. The concern I have is with the Sales assosciate who came to my home and looked at where it was to was be installed. I specifically asked if it could be done without doing damage to the ceiling. His reply was yes and there should be no issues. Again, as previously described this was not the case. Therefore, due to this I was unable to go ahead with the install. I have now been trying to get a hold of someone there (Mark) after speaking with Frank (who I presume is the president) to arrange to have my $260 deposit returned. Of course no one wants to call me back. If you do decide to go with these guys i strongly suggest not giving one penny until the work is done!

The company has been bought by (another company). Since then the installation and services has been perfect. The best rental and price rate in the city and a very fast audit and installation time. I would recommend them to everyone. thank you mr tankless for your fast service

Purchased and have installed Navien in August. Salesman
late for appt. and did not mention the model with a buffer tank, which I would have selected to avoid the "cold-water sandwich".Installation was ok, done by
only one guy who had to ask me to do some heavylifting. Subsequent calls to Installer (other company) on some technical questions and the issue of not providing me with the model with the buffer tank were never returned.

Mr tankless has very good prices and good installation.
I had a tankless system installed September and I just got my rebate back they help me with everything. Thanks Mr. Tankless