Outstanding Service New Heat Pump, Furnace, Full System
- Approximate cost of services:
- $11,500.00
Outstanding Service New Heat Pump, Furnace, Full System
Terrible service when needed the most
Hi Brigitte, thank you so much for reaching out to us. We are truly sorry to hear about your recent experience with your new furnace and Carrier heat pump. This is not the level of service we strive to provide, especially during such extreme temperatures, and we apologize for the inconvenience this has caused you.
Upon reviewing your file, it appears that my colleagues reached out to you on the 20th and were able to accommodate the emergency by scheduling an appointment for the next day, June 21st. The issues have since been resolved. The notification you received on the 20th stating the appointment would be on the 24th was sent in error as our office was trying to secure the soonest available time. We apologize for the confusion.
If you have any further questions, please don't hesitate to give us a call at 1-800-375-8984 or email us at service@empowerhomecomfort.ca. We will be more than happy to assist.
Sincerely,
Team Empower
Thank you so much for sharing your positive experience Anthony! We're delighted to hear that JK provided you with excellent service and quickly resolved the issues with your heat pump system. Our team strives to ensure prompt and knowledgeable service, and it's wonderful to know that JK's professionalism and expertise made a positive impression.
We greatly appreciate your recommendation and trust in our services. If you ever have any further HVAC needs or questions in the future, please feel free to reach out to us. We're here to help and ensure your home remains comfortable. Thank you once again for choosing Empower Home Comfort!
Cheers!~
Team Empower
new furnace and heat pump / heat pump freezing when air running
Thank you for taking the time to share your detailed experience with us, Norm! We're pleased to hear that our team provided you with excellent service throughout your furnace and heat pump installation process. While it's disappointing to hear about the initial issue with your heat pump during the summer months, we're glad that our technicians responded promptly and worked diligently to resolve the problem, utilizing their expertise effectively.
At Empower Home Comfort, we strive to deliver not only quality products like the Carrier brand but also exceptional customer service. We're delighted that you found value in the little details, such as receiving technician bios, their use of shoe covers, and our responsive receptionist.
Your feedback is invaluable to us, and it reinforces our commitment to ensuring that every customer receives the highest level of care and attention. Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We look forward to serving you again and ensuring your continued comfort and satisfaction. Thank you once again for choosing Empower Home Comfort.
Cheers!~
Team Empower
Thank you Ruslan for the amazing review and for sharing your experience with us! We're thrilled to hear that GK Geo was able to diagnose and resolve the issue with your furnace promptly. It's fantastic that Stan provided such thorough guidance, explaining all your options and ensuring everything fit within your budget.
We truly appreciate your patience during the long installation day. Our install crew works tirelessly to ensure everything is set up perfectly, and it's wonderful to hear their efforts paid off.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure your home remains comfortable with your new furnace. Thanks again for choosing us!
Cheers!~
Team Empower
Hi there, thank you so much for the kind review! We're so glad to hear that you've had a good experience with our service technician! We're dedicated to helping our customers solve HVAC-related problems and provide them with tailor-made solutions for their home's comfort needs. If you ever have any HVAC-related questions or needs, don't hesitate to reach out to us. We're always happy to assist!
Cheers!~
Team Empower
Hi Laurence, thank you so much for the kind review and recommendation! We're so glad to hear that you've had a good experience with our comfort consultant Stan, as well as our installation team members! We're dedicated to helping our customers solve HVAC-related problems and provide them with tailor-made solutions for their home's comfort needs. If you ever have any HVAC-related questions or needs, don't hesitate to reach out to us. We're always happy to assist!
Cheers!~
Team Empower
Hi Carol, thank you so much for the amazing review! We're thrilled to hear about your positive experience with our comfort consultant, Stan, and our team of dedicated installers lead by G! It's wonderful to know that Stan went above and beyond to ensure your comfort and satisfaction during the installation of your heat pump and furnace. At Empower, we take pride in delivering personalized care and top-notch service to our customers! Please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!
Cheers!~
Team Empower
Heat Pump and Furnace Installation
Hi Dwight, thank you so much for the review and recommendation! We are so excited to hear that you've had a good experience with our sales and installation team members. We are so glad to know you Stan was able to provide you with all the information you needed to make a decision and that Farzad and his team provided you with an installation experience that you were happy with. At Empower, we take pride in delivering personalized care and top-notch service to our customers! Please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!
Cheers!~
Team Empower
Some Technicians make mistakes - but they admit and rectify issues quickly
Hi Michael,
Thank you for updating your review and sharing your revised experience with us. Your feedback regarding the issue with the bolts securing the cover of your Rinnai tankless heater means a lot to us.
We're sincerely grateful for your patience and understanding as we worked to resolve the oversight. Your recognition of our efforts means a lot, and we're humbled by your acknowledgment of our commitment to ensuring a solution.
Your feedback guides us in continuously improving our services, and we're glad our actions resonated positively with you. We'll continue striving to maintain our standards and ensure such oversights are minimized in the future.
Thank you for your patience and understanding throughout this process. We're honoured by your trust in our services and hope to have the chance to exceed your expectations in the future.
Warm regards,
Team Empower
Welcome to Empower Home Comfort. We pride ourselves on being a one-stop-shop that is able to meet all of our client’s needs. Our goal is to provide the highest quality design and installation services, on schedule, and on budget along with outstanding customer service. We understand that time and cost are crucial so we strive to go above and beyond our client’s expectations.