Your kind words are really appreciated! We love making our customer's day and we can't wait to have the opportunity to make you smile again! Thank you for choosing us!
Hello Tamera,
I am sorry that you feel this way, the explanation to this price change is due to us working off of Xactimate pricing the software used by insurance companies which gives us a fair average based on the work involved for the area. Quoting insurance at one price and charging you a lesser amount so you can profit from an insurance claim is unethical and could be considered fraudulent by your insurance company.
It is not uncommon for insurance companies to request paid invoices for proof of the work being completed.
With regard to the siding damage this was never reported to our office, even though the siding was also paid out by your insurance company due to hail damage.
As for the nails all attempts are made to make sure that nails are picked up using a magnetic sweeper but longer grass can make it difficult to magnet. This is a very common thing and as with the damage to the siding we cannot correct a problem if we don't know about it.
Again my apologies for the negative experience, we as a team will use this experience as a learning experience to inform future clients of the insurance process and what to expect.
If you have any additional feedback back, questions or concerns please feel free to reach out to me directly.
Regards,
Chris Claughton
General Manager
Roofing "Done Right" just like their name
We really appreciate this thorough review, Steve! Thank you so much!
Was great working with you Neil - thank you!
Thank you for taking the time to provide your feedback :)
As a homeowner who needs a new roof, you’re looking for a roofing company that will give you a great experience. You know: an honest, accurate quote so you know exactly what to expect, answers to your questions, and a quality installation with an industry- leading warranty.
WELCOME TO DONE RIGHT ROOFING!
We specialize in serving homeowners needing residential asphalt or rubber reroofing. But our real business is making your life easier by solving your problems with the same passion and caring attitude with which we’d serve our best friends. At every stage of your job, from first contact to final cleanup, our goal is to please you.
Your Done Right Roofing experience includes:
• Trained, skilled company employees installing your roof (we never use roofing subcontractors)
• Replacing all roof flashing to avoid future leaks
• A comprehensive quote with specifications and prices for all components of your roof system: roof deck, ventilation, eave protection, flashing, underlayment, and shingles
• Final inspection of your completed roof by a senior roofing technician
• A 15-year workmanship warranty, fully transferable, and a $1,000 quality assurance rebate.
OUR ETHICAL REVIEW POLICY
Online reviews are becoming a major decision-making factor for homeowners choosing a contractor. Unfortunately, there are many instances of companies misleading consumers by scripting and paying for ratings and reviews. Some review sites may not have policies and procedures in place to prevent this.
Make sure the contractor you choose has an ethical policy regarding gathering and posting online reviews. Misleading consumers is not OK. It's unethical and it's illegal.
Our review policy is as follows:
1. DRR does not post reviews on behalf of customers. All our reviews are authentic, written by customers, in their own words.
2. DRR does not script reviews or suggest what our customers should say in reviews, either directly or indirectly.
3. DRR does not offer financial compensation for reviews or ratings, such as taking the GST off the price, or do anything that could be considered a financial incentive to get a rating or a review.
4. As a token of appreciation, DRR may give a modest gift card to customers who have already posted a review in their own words, with their own rating, of their own volition.
