We got Windows installed over a year ago. We noticed a few months ago that whenever it rained heavy the bottom of the one window would fill up with water. We waited until it happened a few times to make sure it wasn't a one off situation. Each time it happened we would have to use half a roll of paper towel to dry all the water up. When it kept happening my husband called to see if someone could come
out and check the window. After getting the run around on the phone for a few days he was told no one would come out as that is how the windows are designed to work. I have never had a window ever that would fill up with water and not drain...and no one there would help us. I'm glad we found out how there "warranty" works before we replaced the rest of our windows because we definately won't be using Ecoline again.
- Approximate cost of services:
- $500.00
- Company Response
Hello Shawna , thank you very much for your feedback. As we already explained to your husband, slider windows are designed that way to allow water penetration to a drainage channel, from there it drains towards the outside of the house, however, some of the water can stay in the channel until it dries out completely. Malfunction of the drainage can be considered when the water overflows the channel and leaks towards the inside of the house, which is not your case. The situation you describe is not a warranty matter, but if you see the water overflowing the channel and leaking inside the house, just give us a call and we will send our technician right away. All our windows are energy star rated, CSA certified and tested under different conditions. We can provide you with the test results from our Engineering department and all the specs for your slider window. Please feel free to get hold of our service department should you wish to obtain the above mentioned specs.