Ecoline Windows

D O N O T U S E T H I S CO M P A N Y We met with the salesman and he was very nice and he sold us new front picture windows and 3 basement windows. The called and book to install windows during the week and we told them it must be on a Saturday-was told they do not install on weekends-salesman never told us or we would have gone elsewhere. Called right back and boked us for a Sat. Very good. they install living room wdws but the glass is 3-4 inches smaller all around.They told us these were more expensive and energy efficient windows. When installing basement windows they only removed outside aluminium sliders and slid new windows in space.On the inside did not remove interior hinges or lock just built a box aroud to hide these. When asked -Oh that is how we do it.After window was installed if blinds were to be put back windows would not open only slide as they sold up the double opening windows that butterfly open inside if you want more air.The other basment window you could only slide because drop ceiling is lower and they would not open either.Salesman was told that we did not want the windows smaller than what we had and he told us they would remove the inside frames to accomadate.no wood was ever removed. We refused to have 3rd basement window install because of this. Next thing the guy that did the measuring shows up and gives us the same bull.Then the Quality control and cash man shows up and tells us the same thing. we talked about the front picture windows and were told these were better. i was looking in the brochure and showed in low profile frames for fixed windows and wide profile for fixed windows to match casement windows. He siad they were both for fixed windows.asked to see contract and the marking was "F" for fixed and because it was not marked low profile this is what we got -the salesman never even offered us a choice and this apparently is the standard. We have since talked to 3 other peolple from this company and they will not change any of the windows too bad that is the way the contract reads they say. they have no clue about CUSTOMER SATISFACTION they just take the mone y and run. Well we will see. i have already told many people and it will not stop even after I get sastifaction my way-I have had windows replaced in the rest of my home from another company without any problems. I should have used them again.If you call this conpany make sure EVERTHING YOU WANT IS IN WRITING and do not assume like we did that and wanted just to upgrade the old windows

Very nice to have non drafty windows- everyone from salesperson to installer were knowledgeable and helpful .Installers did a terrific job, windows work great! Neighbours were so impressed they also had them install theirs.

We hired Ecoline windows to replace all windows in our home. The process was wonderful starting with the sales person. We hit one snag with the installation date but after I called them back about pushing the date out due to other trades coming, they sent 2 crews to finish our job on the date promised.
The installation crews were very professional and efficient. We LOVE our new windows and would definitely recommend this company to anyone looking for replacement windows. Worth every penny.

We have had three different companies replace windows in the past. Ecoline is the only one I will recommend. Fast, clean, courteous job. Follow up inspections and support. Best of all, great looking windows that don't ice up in the winter!

I had five windows replaced in my house and I'm very happy with the final results. The crew was very polite arrived on time and worked steady through the day, removed all the old windows, debris and vacuumed up all the dust around the windows and floor. Good quality service and product.

I am very satisfied with the product and the service. The installers were on time, clean, installed with care, they took their time and were not in a rush. I was very impressed. I would recommend Ecoline Windows to friends and family.

Professional service provided enough information for me to make an informed decision without overwhelming me. Ecoline followed up on the work being done which was appreciated. The installers were punctual, put in the required time to complete the job without rushing and cutting corners. The workmanship was topnotch.

After getting in-home quotes from three companies, we went with EcoLine largely because they have their own staff do the installations and their warranty was a little better than others. Pricing was fraction more but very competitive.

Very impressed with professionalism/quality/service throughout. Salesman brought samples to our house - no showroom. Product was quality (5 vinyl, casement, triple pane, various sizes). Detailed measurements taken a few evenings later (by guy who installed). Phone call a few weeks later to let us know manufacturing was going well and original estimated install dates were still valid. Installation happened on schedule. I watched their staff remove old windows and install new ones. They shimmed and insulated very well. My own check found everything level and windows functioned as expected. No air leaks. Just as workmen were leaving, EcoLine inspector showed up and did his inspection. All debris cleared. The next day I got a phone call asking if I would rate my level of satisfaction. Very professional and organized!

To top it off, the installers helped me lift a hot tub through one of the window holes before they put the new window in. Wonderful service!

We will be using them for remaining windows.

The overall experience was positive. From the initial consultation with Roman to the completion. We got a professional installers who showed respect to our home and made sure the windows were installed properly. Good customer service and product.

The installation was done on time and in an efficient manner. The quality of workmanship was of high standards and upon completion of the work the house was clean. We would recommend Ecoline Windows.