Ecoline Windows

Good experience with ecoline Windows, excellent jobs in sales, installation and services ! We are really satisfied with the new window, my husband said many times it's worth it !

Ecoline Windows - This company is very cost competitive! Personnel was professional, knowledge, and very responsive to our questions, concern, etc. Their customer service is very good. The installation team was great. They show up on time, they are very good at keeping us in the loop regarding how long the installation would take and they were very honest with us. They also got the job done in exactly the time they quoted us. We are very happy with our new windows. na dhow easy it was to work with Ecoline Windows.

We had all our windows replaced by Ecoline, and we are very pleased with the outcome.
We based our decision to go with Ecoline by looking at reviews. Our decision was heavily influenced by the Better Business Bureau website, where real cases are posted. There are many types of reviews out there, but we felt that the BBB website is the most reliable.
We did a lot of research prior to the sales person's visit. I picked up literature from home reno stores as well as reading online material. The Ecoline website is also very helpful. We were prepared with informed questions which assisted the sales person to offer us the appropriate windows, such as high LoE windows for our second-floor west-facing rooms which used to get extremely hot. Now the slightly higher temperature in those rooms are barely perceptible. So do your homework.
The installation people were very efficient and helpful in answering questions. If you ordered special windows (such as high LoE) for a particular location, make sure that you read the specification label on the window before it gets installed. This will require that you be more active in your interaction with the installation staff - they will thank you for it if a mistake was prevented.
The triple-glazed windows have been installed for a week and a half now and we are extremely pleased with them. The house has been cool even in the hottest (30 degrees C) days. The product is very nice looking and easy to use. We had not hassles with the staff. We highly recommend Ecoline.

I've purchased multiple replacement windows from this company over the past three years - not anymore. During my most recent installation, they installed one of my windows so that it is not level. It is an old house, and to be sure, the frame is not level, but one would assume that the replacement window, as a custom product, could have been of dimensions that would allow for a level installation of the window itself. When I attempted to discuss this with the installation team (who summoned me mid-install to show me that it was not level) they told me that it was not a problem as I have a warranty. Had I been told from the outset that they would be unable to install this window level, I would not have ordered it, as I did so merely for cosmetic purposes, but I went into it with the assurances of the salesperson that the existing framing posed no problem. (This same salesperson offered to send out a second installation team to fix what the first had deemed unfixable, too). Further, the frame of a second window sustained significant damage in the removal of the old window. And, to top it all off, my "late July/early August install" ended up happening in late August, and only after I called to see where my windows were. I am certain that representatives from Ecoline will respond to this review stating that I am wrong and that my expectations of a good result are out of line - that seems to be their approach to customer service overall - that, and conversing among themselves in Russian before addressing any questions and comments. There are enough people offering this work in Winnipeg, no need to gamble on the results you will get with Ecoline.

**since posting this review, I have received a call from Ecoline's director of operations, suggesting that since I posted an honest review, I should repay the 5% "sorry-not-sorry" discount I received or my account would be in arrears. When I informed him that I had a voice recording of my conversation with his subordinate confirming my balance owing, a credit card statement demonstrating the balance as paid, and that I would not tolerate being bullied, he offered me a total $500 discount to remove any and all of my reviews from social media.

I ASKED FOR NO FURTHER DISCOUNT OTHER THAN THE NOMINAL ONE I HAD ALREADY RECEIVED. You called me, threatened me, and when that failed, offered me quid pro quo: you'd give me money or work on my window (the one you said there is no problem with and that your people can't fix) if I remove my honest reviews. You are welcome to defend your business practices, but you may not cast aspersions on my character - (although I suppose that doing so demonstrates what doing business with ecoline looks like).

We needed to replace 3 windows in our house that would no longer open. We chose Ecoline because of their low cost options and high level of customer service. They would replace the wooden frame surrounding the window of it was rotting at no extra cost! Their window frames also come off for no trimming while painting.!

The installation of our new basement window was done in a professional and efficient manner. The installers put down mats to cover all floors from the front door to the room where the installation occurred. They were quick at doing the work. They installed a molding on the inside of the window that I did not expect them to include. Clean up was well done and I would use this company again.

It was an easy decision as it already came highly recommended. We were impressed from beginning to end with the service, professionalism and obvious care of us as customers. Our home looks totally upgraded and renovated thanks to our new windows. We are so grateful we chose Ecoline windows and highly recommend them if you are looking for an exceptional service.

I was extremely satisfied with the service provided by ecoline windows from discussing my window options to the installers who replaced my window. From start to finish I found the staff to be very courteous and professional. I certainly would recommend them.

Having several estimates, we chose Eco line Windows, although not the least expensive, the salesman was very knowledgeable and helpful. The installers Dennis and Shane really went the extra mile, they were efficient, professional and perfectionists. The clean up was awesome.

After reading all materials with respect to replacement windows i.e materials, price, etc., we chose Ecoline Windows as being the best product on the market for our needs. We found the sales and installation staff to be very professional and a pleasure to deal with. The installation went very smooth and we could not be more pleased with the outcome. The windows are of high quality and I would not hesitate in recommending this company.