The Duct Cleaning Specialists

Three years ago we had our Ducts cleaned by a different company and after our experience with Paul we will call no one else and will recommend him to everyone! Paul was professional, hard working, and went way beyond and above the call of duty - and our expectations. This is the company you should call if you need your ducts cleaned!

After doing some research online into local duct cleaning companies, and coming across the amazing reviews given to The Duct Cleaning Specialists on HomeStars, I figured I would give them a call to find out more information. From the very first contact I had with Paul I was impressed with his professionalism and customer service.

Paul provided me with a comprehensive estimate, detailing everything that was to be included in that price. He seemed knowledgeable about the business, and was available to clean our ducts at a time which was convenient for our busy family. Paul mentioned his April special, as well as his Blue Jays promotion that happened to be running the week we wanted the ducts cleaned, and the further 5% discount we would receive for being a HomeStars referral.

Paul came out to our home in Hamilton on the date we had scheduled (today!). There was an accident on the highway which put him a few minutes behind and he was courteous enough to call and let us know about the delay. Paul brought Steve along to assist him, and both of these young men were polite as they introduced themselves and shook my hand. They took their shoes off at the door and got right to work. They looked at the furnace location, and explained to me where they would be running hoses and exactly what they would be doing for the cleaning. They placed covers over all the vents, and cleaned all air intake registers and vent registers thoroughly. Paul then accessed the duct work near the furnace and cleaned the duct work throughout the entire house. Afterwards he cleaned the furnace, checked the furnace and humidifier filters, and gave recommendations with regard to each. As well, a complete house duct sanitization was performed and instructions were provided as to switching back the thermostat.

Paul goes even beyond that “extra mile” with regard to customer service. From cleaning our dryer exhaust at no charge, to re-taping old connections that were no longer doing their job properly, to doing a neat, tidy and thorough job, and even to running their promotions, I cannot speak more highly of this company.

(Funny story. My young boys, who were at school for most of the cleaning, had inquired the night before about the “Duck Man”, and I told Steve the story I’d made up last night about how they were coming to remove all the (invisible) ducks in our house (saying: “do you hear that? they’re quacking all over the place.”). The kids thought the story was funny and silly. Anyway, after I told Steve the story, and once the little guys got home, he even amused my boys by playing along and quacking at them for me. LOL. )

When the job was done, all hoses, tarps, tools and equipment were put away in the truck, then Paul wrote up our invoice and went over it with me. He provided us with a receipt along with our promotional baseball tickets and a ballot for their weekly draw.

Simply stated, The Duct Cleaning Specialists did a fantastic job. Other than clean air, there’s no sign of them having been here – that is, there is no dirt, debris or other mess left for us to clean. Their pricing is beyond fair, both Paul and Steve were extremely polite, and I would not hesitate to recommend this company to anyone looking for a duct cleaning company that truly cares about their customers. I look forward to having them return again in a few years.

Just had the best service performed by any contractor period.
Paul is an outstanding individual and would highly reccomend his service. Had a similar service performed several years ago and was able to compare with my previous experience and, honestly, I was blown away by the professionalism and competence of this young man.
Looking forward to repeat as soon as required.

Paul was very friendly, thorough, and took time to explain what was done and the benefits to the service. Highly recommend this company. So happy to have our ducts cleaned by a specialist.

My wife and myself plan to move into our first house soon. Duct cleaning was our last item on the list prior to moving in after a very dusty reno. I asked my wife to look up a bunch of duct cleaning companies and arrange to have our ducts cleaned. She mentioned Paul was by far the most professional and helpful one she contacted and had no reason to call any other company. We arranged to have him do the work today (Saturday).

Without asking, the first thing he did was take of his shoes before entering the house. Little things like that can tell you alot about a person. Paul is a very friendly guy and he took his time to explain what he was going to do and showed us the equipment he will be using. We had a feeling early on that we chose the right company to do the work. I also noticed that he keeps the inside of his truck very neat and organized, again tells you alot about the person and their company. He gave us a great price and did some extra work that other companies would have no doubt charged extra for.

My sister recently said the duct cleaning company she hired was in and out in half an hour and she was not please one bit. Paul was the complete opposite. He was very thorough and patched all his access holes very nicely and did not seem rushed at all. I was very pleased with the work Paul did and will be passing his information on to my family and friends.

On Sunday I was reading the Homestars Forum and saw a post from Paul at The Duct Cleaning Specialists about a contest he was having. The first person to call him with the 'secret word' would win free duct cleaning. I have only had my ducts cleaned once in over 20 years and it was certainly time to have them cleaned. I called and won!
Right from the start I was very impressed. He didn't try to sell me anything else and asked me when it was convenient for me for him to do the duct cleaning. I told him that Tuesday around 3:00pm would be best. He told me that it would take at least 2 hours. He arrived early (2:30 pm), which worked out great for me. The first thing he did was introduce himself and shake my hand. He came inside to check out everything and noticed that the company that had done my duct cleaning many years ago had made the holes in the ducts in the wrong place (on the slope going into the furnace, rather than on the straight part). He explained to me that being on the slope would allow alot of the dust/dirt to flow back into the furnace. The small hole only had a piece of regular duct tape that tends to dry out and deteriorate over time and was not plugged with any plug. Also, the large hole had the regular duct tape. He plugged the hole with the proper plug and retaped both with the proper tape. He explained to me what he was doing and why he was doing it. He placed tarps along the floors leading to the basement so that the hose would not damage the floors and took off his shoes. He did an extremely thorough job and then brought in his shop vac to clean up around the vents. He also checked the furnace filter and saw that I was using one of the old washable ones that aren't as efficient. He installed a new disposable filter at no charge. He also went into the crawl space and cleaned the returns in there. When you are looking for a professional, polite, friendly, experienced and well informed company for duct cleaning I would highly recommend that you give Paul at The Duct Cleaning Specialists a call.

Paul did a great job. I am very happy with his service. He seems to care very much about his business and doing a proper job. We also received a free air cleaner for choosing his services. I will use him again and recommend him for your cleaning.

We just had our ducts cleaned by Paul from the “Duct Cleaning Specialists” and he did such a thorough job. It was great to see how he cared about the work he was doing. Paul took the time and explained the process to me and answered all the questions that I had. He was very professional and courteous. My parents also had their ducts cleaned by Paul and they thought he did a fantastic job. Paul runs contests on his website for his past customers and I won one of his contests which was a bonus. Thanks Paul! I would definitely recommend Paul to my friends and family. I would not hesitate to call him back again.

Paul came in to clean our ducts yesterday evening. He was right on time and very thourough in his explaination of what he was going to do. He was even considerate enough to mention that he had to leave the door open so I would keep an eye on my kittens. He did a great job and the air is great. He went above an beyond and even gave us a free furnace filter since he noticed our current one wasn't a very good quality.

The best part - we won a contest he was offering here on homestars and it the whole thing was free! There was absolutely no catch - he didn't try and sell us any additional services. Even when the service is free he goes above and beyond to provide the best service.

I've already given his card to my neighbour who was inquiring, but he is definetly the one to go with.

Paul is a class act and I'm glad we decided to have Paul come in and do the work. It is hard to find someone that actually cares about doing a job properly and have it done right the first time. We are definitely going to recommend Paul to our friends and I will be having him come back to install a whole house humidifier.