In the fall of 2015 we decided to renovate the ground floor of our old bungalow and turned to HomeStars to find a contractor. The owner of this company, Natanael, came out to meet us and as we walked through the house discussing what we had in mind we were immediately impressed by his knowledge and experience as he made suggestions. Within a week we had a detailed quote listing exactly what his company would do and would not do, including what we were responsible for providing. In addition to the HomeStars reviews, he provided us with a list of references and we called several of them. There was a common theme - he sticks to his schedule and he sticks to his budget. This sealed the deal for us.
The project was to take 11-12 weeks, and ended up taking a few weeks longer because we had them do additional work (e.g. insulating the walls). Work began the first week in January 2016. There were no surprises in terms of unexpected costs - any additional work we asked for whose costs couldn't be absorbed was discussed and agreed to ahead of time.
Scope of the work included: new hardwood floors throughout; two new bathrooms (powder room, ensuite); new kitchen; raised, coffered ceilings in living room and dining room; three skylights; reframing and spray foam insulation in most outer walls; new insulation in the attic. The work included moving some walls.
In a renovation of this size there are bound to be glitches and there were a few, but generally speaking they were dealt with professionally.
Natanael and his gang were great to deal with through what is invariably a stressful process. Natanael is an honest guy who really wants to make his clients happy. In the months since the reno was completed, we have had a few issues and they were quickly resolved.
The end result is impressive - our friends are in awe.
We would not hesitate to hire Natanael again, or to recommend him to friends.
- Approximate cost of services:
- $110,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Fred: Many, many thanks for your impressive feedback; we really appreciate your words, mainly because your project was a big one so we are so glad to hear you are satisfied...we love projects like yours and if they end with happy customers our satisfaction is immense...we can't thank you enough for the good relationship during the process, your understanding and collaboration in all situations, your kindness and your trust. We would like to have customers like you guys every day!!! We look forward to hear from you in the future!!!. All the best, Natanael and his crew. Merry Christmas and Happy Holidays!!!