There were good and bad things about using Old West Windows. We had one window replaced in January. Rick was very knowledgeable, helpful and easy to talk to. We had requested a different material for the window's indoor trim and Rick promised us a maple trim. But, on the day of the work, the crew knew nothing of it and nothing was written about using a maple trim. The crew was very professional and efficient. They used a drop cloth in the house and cleaned up well afterwards. We were happy with their work and the window's quality. However, there was a defect in the exterior frame and they promised to rectify it. Over the next few months, they send someone over from Jeld-Wen twice but both times, they were incapable of fixing it with different excuses. Even though Old West claimed that it was Jeld-Wen that were negligent in completing the repair, to us, anyone sent over represents Old West Windows because that's who we hired and paid to complete the work. It's been over 4 months now and we just hope the next time, it can be fixed once and for all.
- Approximate cost of services:
- $1,622.25