Hi. we had our counter top done a couple of weeks ago. They were supposed to be there between 1 and 5. they would text 30 minutes before hand. Sent me a text at 11:30am saying they would be there by 12:00pm. I was working and not in town yet, so luckily i thought ahead and left a key in the mailbox which i informed them. I rushed home so i could see what was going on. They had already started, which was not a problem. The installers(not Plumbers) had to remove sink and dishwasher. I turned off the water because no shut off valve. The plumber we paid extra for would do this later. The installers pinched off the dripping line due to the main water shut off not completely stopping the flow. I guess if they were plumbers they could have put a shut off valve on right then. We ended up being without water until 6:45pm when the plumber came and installed shut off valves and lines. He had the water on within minutes, but notice there was a leak at the dishwasher line. We had emptied everything from under the sink and ran the dishwasher 2 days prior to the install, and there were not leaks. The installers re and re of the dishwasher would be the only thing that would have caused this. The plumber agreed and called there office when he was leaving. The plumber did an excellent job!!!!!
Our issue was the leaking line(WE PAID THE EXTRA FOR PLUMBING FOR A REASON). There are some issues with some of the caulking and the base on one corner was moved away from the wall about a quarter inch causing a gap and improper alignment of the counter top. I have called the owner Scott and left messages, and sent emails through there website. No response. I have purchased a line for the dishwasher and will fix myself. I have repaired the caulking, but can't do much about the gap caused by the moving of the base. I realize i checked off and signed the sheet, but i was so hot and tired from rushing around, and not being able to even wash my face because the water was turned off. I did not notice the cabinet had be moved. The leak i would not have seen because the water was off and there is a shut off valve to the dishwasher. The counter top itself is great looking.
- Approximate cost of services:
- $4,610.40