Gordon and his team at Academia are amazing. I had them do our roof 10 years ago. At the time, my neighbour made fun of me for not going with a cheaper quote. Now his shingles are showing wear even though they were done more recently, and mine look like they could have been installed yesterday. The roof has been completely solid. You get what you pay for, and Gordon is worth paying for.
So why am I writing this review now? Because a couple of weeks ago when the cold snap ended I noticed water draining down from behind the fascia at one point along the side. I pulled out my contract with Academia, and lo and behold I still had a bit of time left in the 10-year warranty. I called Gordon, gave him the 30-second summary, and he said his guys would be there in the morning to check it out. It was that simple. No fuss, no hassle.
His guys not only came and checked the roof (run-of-the-mill ice damming after all that cold and the sudden melt, first time we've ever had it), they took the time to squeeze through my miniscule attic hatch to check things out there as well. That has to be the most thorough barely-under-warranty call I've ever heard of.
So I'm going to use Academia to do my garage roof this summer and have them put in a couple of extra roof vents as well. My old house has brick walls that go right up to the underside of the roof on the sides, so the soffits don't help to ventilate anything. The existing vents likely got completely buried in all the accumulated snow, and that's why we had an ice damming issue this year. Gordon says he knows what will fix it, and I'm sure he's right. Thanks, Gordon!
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It is like I have always said "It is not how you start that counts, but how you finish" I thank you and hope to see you soon in the neighborhood. I thank-you for writing such a positive review.