Alex and company were terrific to deal with. They came on the appointed day and time to measure for the railing for my new front stoop. I emailed Alex examples of the style of railing I was hoping for. Alex was good enough to invite me to the shop to see a mock-up of the railing before they actually fabricated it. They even responded positively just weeks before Christmas when I asked them if it would be possible to get the railing installed a little ahead of schedule so that I would have a safe railing for the elderly guests I was expecting over Christmas. We love the new railing. It is the finishing touch on an extensive renovation of our front yard. I would not hesitate to use this company again.
This is an update to my earlier review. It is now the end of May. About a month ago or so, I noticed that there was a 1 cm wide chip of paint that had come off the top of the railing, where I had earlier noticed what looked like a small air bubble. I called Alex about it and he asked if it would be alright if they could repair it the next time they were in my neighbourhood. It wasn't going to hurt it to wait a bit so I agreed. I just noticed yesterday that the paint repair had been made, very quietly and without fanfare. It must have been done in the last few days. What TERRIFIC follow up service. I didn't have to nag or cajole them to come back for such a tiny repair. Customer service really is important to these guys; they don't just pay lip service to it. Thanks again, Alex!
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you very much