Maxxmar

As a volunteer for the Maison McCulloch hospice in Sudbury, we have over 15 rooms with 5 windows per room which have shutters in every window panel. Needless to say that with over 10 years of usage these get damaged and need some TLC. When I reached out to your people I was floored with how quickly the staff forwarded me the needed plastic pins as to repair these . From the bottom of my heart thank you and God bless

Worst product, kept breaking. They replaced my blinds 3 times under warranty and when they broke again years later I got the worst customer service ever. Unprofessional, rude and very slow. Never buy from Maxxmar. I will never utter a good word about them.

Updated review!! Blinds are 6 years old, after 13 months I reported to home builder that the blinds were tearing in each corner. They sent someone out to inspect and they confirmed that it was a fabric issue and they would contact Maxxmar. Maxxmar said it was due to using the blind. So technically for the blinds to last I should not be using them. I had to put tape on all the blinds to prevent them from tearing further. As of today Maxxmar still refuse to take accountability, I had two companies come out and try repair. First company said no way, that fabric is way to thin. They will not touch it. Second company spent two hours trying to repair but fabric kept tearing. I now have to replace all blinds. Terrible product and service!!!!

We had a large order, 6 Maxxmar Zebra blinds and 4 roller shades that we bought online at Blind Depot. Delivered fast and amazing quality! The installation was easy and customer service was impeccable. Kudos for awesome products and outstanding customer service.

Maxxmar has backed up their product 100%.

I purchased six motorized Maxxmar blinds from SAVVY DRAPERY INSTALLATIONS INC. Since I use a wheelchair I can not climb a ladder to recharge the motors I was assured I would be pleased with his solution. When the installation was complete, and paid for, I was left with six bunches of coiled electric wires sitting on the floor. When I questioned this I was told by the installer
that he knew I wouldn't be pleased but that was just the way it was and
walked out the door. Also while he was here I questioned his measurements - the blinds were a little out of alignment - and also the fact that the control had a 2012 date on it while the Maxxmar instruction sheet was for a later model. He blamed the ceiling for the alignment problem and totally denied that the 2012 was a manufacturing date. I checked this out and is was the manufacturing date.

I contacted Maxxmar. The sales person came back and taped the coiled
cords in under the canisters at the top of the blinds pushing one out of
alignment which he didn't even attempt to correct.

I contacted Maxxmar again and they sent an installer, Tony, to see the problem. Tony made minor adjustments and corrections to improve the aesthetics.

When the coiled cords started to slip down I called Maxxmar again and asked if they would replace the motored system with a manual one. They sent their installer to take the blinds down and measure the height for the manual operation so I could comfortably operate it from my
wheelchair. They were brought back and reinstalled with manual controls. They are easy to operate and at the perfect height for easy wheelchair reach. I am very grateful to Maxxmar for standing by their product even when the problem was in no way of their making. The problems solely lay at the feet of the sales person for the misrepresentation and sloppy workmanship.

THANK YOU MAXXMAR FOR YOUR EXCELLENT SERVICE AND TOTALLY BACKING YOUR PRODUCT EVERY STEP OF THE WAY.

All my shades are tearing apart. Quality is poor and Maxxmar doesn't want to replace them free of charge.
Aftersales service is awful. Will never buy again from Maxxmar. Even shades from Hart stores are better quality

Motorized blinds worked for a few months. Warranty ran out before the blinds were repaired. Everything is coming out of pocket! We had a few repair guys out to fix our motorized blinds and they didn’t know how to fix the issue(s) even though we replaced the motor, batteries, re-programmed the remote, changed remote batteries, re-wired the blinds.

Moreover, our lower, manual, kitchen blind just ripped (unrepairable).

What a waste of time, money, and energy thinking there was a solution to these obviously poorly designed and defective blinds.

Stay away from Maxxmar products!

recently bought some blinds from home depot the reason i bought maxxmar blinds because on the display it said MADE IN CANADA, I get them home right on the blinds it says made in china ?? I will be returning them and the other 3 sets that should be arriving in the next week.

Worst customer service I have every dealt with. 7 months later still not fixed. Will not return phone calls. Marzia tries her best but installer won't call or fix. Would never recommend.

Worst experience with a company. Dismal quality for the premium price you pay and THE WORST customer service. DO NOT WASTE YOUR TIME OR MONEY ON THIS PATHETIC EXCUSE of a CANADIAN COMPANY. Our motorized shades broke down 2 months after installation and it took them over 3 weeks to get back to us. The shades are still not working properly.