Securtek

Have had Securtek monitor my place for 11 years. I had a break in over the weekend. When I called the monitoring station to find out why I didn't receive a call, I was told that for some reason they have not picked up a signal from my land line since APR and it is NOV. I said " what?" I've been paying you to monitor, why didn't you notify the alarm company or myself? They said a manager would call, it's been 2 days and I don't expect to get a call. I would avoid this company, looking at the reviews I think it's best not to use them. Their customer service sucks and the one thing they are supposed to do, they failed me.