A And Y Plumbing, Drain And Waterproofing

I've used A&Y before and have never been disappointed. I called them today and by end of day my new tap and drain assembly for my kitchen sink and new laundry cabinet were installed. Every person they've sent out has been fantastic. This time Troy was my guy and not only was he prompt, professional & competent, but just an all around great guy with amazing attention to detail. All this, and the price was incredibly fair especially compared to another quote for the same work which I fortunately turned down.

Guys from A And Y Plumbing are very professional and responsive. Viktor was extremely helpful and courteous. He fixed everything right away and also provide some instruction for further using. Thank you again! Highly recommend!

Alex was great to communicate with in advance of the showerhead installation. Victor was the person who came and completed the job. He was prompt, friendly and did a great job. We were impressed with the overall speed in which both Alex and Victor responded to the call. We would be happy to work with them again on future projects.

I was waiting for this moment to finish with the mess that I had at home with all the flood situation that I had 3 little kids no bathroom that works no floor mold terrible time .
I was talking to 4-5 plumber before I came across with Alex and it was a disaster , so hard to trust people you don’t really know what they are doing everyone treat you like stupid and telling you how they need to brake your house so it will be fixed in the right way , and then a good friend of mind told me about ay plumbing said that there is young guy supper nice that I think you should try him , so I listen to him and called him in the second I Hang up and signed contract in 5 minutes never felt so safe with service people the next day they already dig under my entire house in one day !!!
In two days the job was done without getting us outside the house without even filling that anything done quickly and so professional!!
I really recommend to use his service because it’s so hard to find people to trust !
Thanks so much for making my house livable again so quickly!!

Every year, I call a plumber to defrost my pipes. In the cold weather my pipes freeze and the plumbers help me. But this year, I called A and Y Plumbing and they explained to me why this happens so often. They explained that my pipes are located very close to the exterior wall and covered with drywall. They suggested to relocate my pipes and keep them exposed on the inside. It was a very smart solution and they did a great job and very professionally so that the pipes are not so noticeable in my basement. I will use their services again and I highly recommend them

We had backing up sewage in the basement, so we called A & Y Plumbing on a recommendation. They came and found that the problem was a clogged main drain. They brought a big snake machine and snaked my drain line and managed to clear the blockage. They suggested to do a camera inspection to check the drain to see why it was clogged. They showed me that the cause of the blockage was shifted pipes. The problem was outside of my house on the front yard. They came up with a great plan to change that section of the pipe and fixing and excavating 10 feet deep but they had to dig by hand using a jackhammer because the soil was very frozen and it was neater to dig by hand as they didn't want to ruin my garden and the excavator would be too messy and would ruin my garden. It took them 2 days to finish the job as it was so tedious but they were very hardworking. They also cut a portion of pipe and changed it to a plastic one and made an access to the main drain. They placed a camera further to the city side and saw there are roots there but now the city has an easier access to it to clean the roots. They explained each step of the job to us and we were very informed on the job. It was a very nice and clean job. Keep on going, guys! You rock!

*** Response to A & Y Plumbing's response
- blaming the customer and the bathtub company without taking any responsibility, is not the correct approach
- saying that it was "impossible" to notice the defect before installing the tub, is ridiculous
- I noticed the defect, and spoke to Alex on the phone about it prior to installation. I asked him to write it on the work order to investigate
- I talked to the plumber about this, and asked him to check it
- He felt it was ok, despite the fact that there was a port open to the air, outside the tub, leading to a connected water jet!
- He insisted that he was an expert and insisted that there was nothing wrong with the tub, instead of investigating
- He was wrong
*******

I read the reviews about this company and they looked pretty good. I'm sure they are fine for small repairs and installing faucets.

I had a similar experience, to another recent review, about a bathroom upgrade.

I was left with a flooded house, multiple giant holes in the ceiling, and scratched walls on my freshly painted hallway.

The company wanted to charge me extra for finding the leak, that in the process of finding, destroyed my ceiling.

Let's get to the beginning of the story:

I ordered a whirlpool tub from Costco, which was delivered to my home.

I inspected this tub, and decided to call a plumber to do the installation, because I was not qualified to do it myself.

I noticed a pipe on the hot tub, which led out from one of the jets, was open, while all the other ones were closed. I asked Alex, the person who answered the phone from the plumbing company, to please make a note on the work order of this concern, and to have the plumber verify if this is okay. he told me that it's not necessary to make a note of it, because the plumber is a professional, and he would notice any problems.

I should have canceled at that point, because ignoring customer concerns is not good practice.

The reviews were pretty good on this company and I decided to go ahead because I trusted them.

I was not home when they showed up, because they were late. I did call the plumber and ask him to please inspect that pipe. He assured me that he would.

A few hours later I came home to double-check his progress, and to remind him about inspecting the tub. I saw that as he had moved the bathtub up the stairs, he had done a lot of scratches along my walls which were freshly painted just a few months before. I had spent more than $500 to paint that hallway. In a short time, he had made a brand new paint job look like garbage.

Things were not looking good. But I did see that the bathtub was in place. The plumber assured me that everything was inspected.

I left and let him finish his work. I came back later and he was ready to go.

After he left, I finished the faucet plumbing, and tested the tub. my wife was downstairs and started yelling about the tub leaking.

I quickly drained it all, and called Alex.

I had to wait until they came back a day or two later, to check it. Instead of quickly checking, the plumber kept the water running forever, causing a huge flood in the ceiling, and then he felt that he had to cut open two giant holes in my textured ceiling of the living room.

After causing several thousand dollars in damage, Alex called me from their head office, stating that I owed them more money for the inspection.

Eventually we found that the cause of the leak, was the same pipe that I was initially concerned about and asked him several times to inspect.

Alex wanted $200 extra, and meanwhile I wanted them to pay for the damages.

I didn't really want to get into a big argument. I told him I would hold back any payment until damages could be assessed.

The living room ceiling is still not fixed. I did not pursue him for damages. The blame is somewhat on the manufacturer of the tub. And that's why I didn't give a zero rating.

They got paid $500 for their work, plus taxes, minus $50 for a can of paint.

I lost thousands of dollars in damages.

A & Y Plumbing performed the following services: new kitchen faucet, supply lines and valves installation and some part of pipe replacement. The plumber arrived in time, worked fast and professional. Prices are reasonable. Thank you!

It was a pleasure dealing with A & Y Plumbing. They responded quickly and resolved the issue the same day! Pricing was reasonable. The drain pipe from our washing machine was blocked, resulting in water pouring out onto the floor. Alex was knowledgeable, friendly, quick, and did the job. After the pipe was snaked, he let water run through the pipe for a few minutes to make sure that it was definitely working. Since then, we've done our laundry and had a dry floor! Thank you A & Y.

I wanted to share my experience with A&Y Plumbing. I had a leaky faucet for a long time. It was quite old. The technician came and suggested to replace my faucet and even recommended the faucet company Moen. I bought the faucet the next day and the technician came early in the morning to replace it and to make a new connection. He was very friendly. I asked him to check the condition of the plumbing in the rest of the house. It was a free inspection and he recommended to install the a softener so the fixtures can have longer life because I have a lot of calcium in my water. I am very thankful that my friend recommended it to anyone who needs great professional service.
Victor