It was time for a new roof and seeing how I am planning on staying at my house for many years to come, I decided to invest in a metal roof and pay double the amount I would with regular shingles (but at least I wouldn't have to worry about replacing it hopefully for the time I will be at this house!). My rear neighbours (not pictured) used this company and were satisfied so I decided to go with them as well.
The salesman I dealt with was okay. I met with him in Oct/15 and arranged to have the install in the spring time.
Come spring (just a few weeks ago), I had the install arranged and they estimated a day to install. Unfortunately they did not deliver enough of the material so it was extended to two days for install, which I was not upset about. The crew worked efficiently and were pleasant enough.
What I am upset about is two things:
1. The after-install cleanup. The installer had me sign off on a "survey form" indicating certain services were done, like showing me pictures of cleaned-out eavestrophs and clean-up of all materials. Well the installer was done at about 8:45PM and it was dim outside so it looked like it was clean. However, I'm still finding metal pieces bigger and small around the perimeter of my house. As well, the pictures he showed me of the cleaned eavestrophs were the pictures of the eavestrophs he cleaned on one side of the garage. The eavestrophs on the other side of the garage? Not clean and had a lot of the old shingle debris in it (I could see it from my bedroom window). I don't know if the eavestrophs on the upper section of my house have been cleaned as I only saw that one pic of eavestrophs having been "cleaned".
2. Damage to my new eavestrophs themselves. The workers only used the yellow "gutter protectors" which prevented ladders from damaging eavestrophs when leaned against them, they did not use them all the time. They also leaned materials against the eavestrophs. As a result, there are some scratches and dings on my eavestrophs (as seen in one picture). There is no way I can prove that they did this, but I did just get the eavestrophs late last year and I have not leaned anything against them.
Anyway, I'm not going to label the workers as incompetent or completely careless; for the most part I am happy with the work they did. I would have appreciated a little more attention and honesty, but their jobs are difficult and tiring and I appreciate the risk and dangers they go through to complete the work. But when I keep in mind the amount of money I am paying, I will speak up when I am not completely satisfied.
I am still happy with the product and the way it looks though and if anyone were to ask me where I got it done I would let them know.
- Approximate cost of services:
- $8,000.00
- Company Response
Hello Jason. We are glad to hear that you are satisfied. Sometimes it is hard to collect all pieces of debris after installation, however we will tell our installers to be more mindful. We will look into the issue regarding not using the gutter protectors, thank you for bringing it to our attention.