They did not prime with requested primer or in some areas at all. In the areas they did prime they did not wait for it to dry causing off colour top coat. They painted over dirty wood and crumbling old paint, no drop cloths or fall arrests. They caused over $2000 dollars damaged to 5 year old roof voiding 11 year warranty. They tried to return to fix the poor workmanship and scraped two 12 inch long and 3 in wide scraps in aluminium between two windows. The lower section was so poorly done I sanded it down my self and re-primed and painted it, while they tried to fix the rest. They tried to lower the price but I was not willing to pay a cent more until all damage was accounted for and repairs are done. The warranty was less then the warranty given by the makers of the paint. I'm worse off then when I started.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
While we always appreciate feedback from our customers, we’re very sorry this unfortunate circumstance occurred. We have since taken additional quality control measures to ensure that situations such as this do not happen. Exceeding our customer’s expectations is our first priority.