TERRIBLE EXPERIENCE!!!! I contracted Vegaline for my move from Cochrane, AB to Toronto, ON and it was the biggest mistake of my life. The people at Vegaline were terrible. First off, they told me that my move would take 7 to 9 days to deliver, not 2 months like the reality! When i would call to speak to someone about the delay, they would be extremely rude when they weren't hanging up on me. The sales rep that coordinated the move was a man named Mert who was unbelievably incompetent, it appeared as though as soon as he put the order through, he disappeared and never returned my emails or phone calls - some sales rep he was!. He would refuse to give me any information about what was taking my shipment so long each of the 15 times i called them! When my personal items arrived, they had caused over $10,000 is damages to my furniture. When i called to let them to talk about the process of documenting the damages to my possessions, they refused to take any responsibility for the damage! After many phone calls and emails, they finally came to their senses and offered monetary compensation. They told me that they would pay me $193 for the $10,000 worth of damage they caused! oh yeah, i forgot to mention that if i was to accept the money (which i am not) i be agreeing that no further action will be taken including: negative reviews (online and media outlets etc) BBB action/involvement or legal action.
Obviously, I am not taking their $193 as I am taking this matter to small claims court to resolve it. Everyone needs to be aware of what these people do or what they don't do, which is ANYTHING they say they would do. I wish i did more research on Vegaline before i hired them. Look at the reviews online, many people have the same issues as me. Do yourself a favour and do your research. Here are some sites to check out reviews on this company:
1. https://plus.google.com/105674528066997704725/about?hl=en#105674528066997704725/about
2. http://www.bbb.org/mbc/business-reviews/movers/vega-line-moving-and-storage-services-in-richmond-bc-1198624
3. http://www.yelp.ca/filtered_reviews/TuKBiFl245BaHBkDSpnTpw?fsid=1y5DOqKLyDmF1eEOACaGkw
The most important one for me is the BBB reviews. They have an "F" rating, which is the only site that they don't have access to...weird?
Please do yourself a favour and DO NOT USE THIS COMPANY!!!! It will be the biggest mistake of your life!
- Approximate cost of services:
- $6,000.00