the actual cost was more than double the free online estimate. when I asked why they said it is aonly an estimate. The guy on the phone got angry and shouted ant me saying that their is no way he could know how heay my stuff is ... a sofa can weigh 50 to 400 lbs.
I did ask to be notified at scale time as my estimate was 800lbs and minimum weight was 1000lbs I wanted to add more stuff if I could. No one called me at weigh time to indicate that the load was way over the estimate so I can make adjuatments.
My items came damaged (huge vase worth over $200 came in crumbs) , my walls floors of my brand new home has been severly scratched and damaged. Professional movers walked on brand new carpets with shoes from outside even though I asked them to place blankets.
Driver got angry when I told hime I could not sigh a form indicating that I received all my goods in good order. I just filed a claim and will await to see if Customer service os of the same mentality and the feild staff.
- Approximate cost of services:
- $1,800.00
- Company Response
Dear Leila:
Unfortunately, we don't offer a "weigh as you go" service that allows for addition/subtraction from the load during the process. Although that would be ideal, we simply aren't set up for that and it requires a lot of extra handling. Just as you can't go to the scales at the checkout in the supermarket and have them weigh/remove fruit until you get the amount you want, the same applies here. When dealing in entire households, we offer pick up, transport and delivery services based upon weights but it is a one time weighing only (unless a rescaling is requested/in order). It is true that, unless you allow for us to come and perform a free in home estimate which we'd be more than happy to accommodate, we really have only very rough ideas of your weight based on industry averages only. As sofas DO vary in construction and, therefore, weight, we simply can't be precise until we actually reach the scales.
This is a good reminder to customers to ask exactly what the services include BEFORE booking the move....as, in this case, it could have eliminated any doubt/confusion for you. We simply can't "weigh until you get it right"....we pick up, weigh, ship and deliver. We are truly sorry you misunderstood that.