PLEASE DO NOT EVER USE THIS COMPANY!! This company does a great job of pretending to be professional when booking your move, then when they don't deliver on time, trash your personal possessions, lose your items and try and convince you to take someone else's items. They charge you over double the quote and then leave you helpless, make you pay before they will unload your items. Their claims department pretends like they will help you and offer you $100 for the $10,000 worth of furniture/items they lost. When you call, they don't remember who their manager is and will not let you speak to anyone else.
- Approximate cost of services:
- $2,500.00
- Company Response
This is very suspicious and, honestly, false. I can state quite emphatically that all managers are available, however, it isn't a matter of not "remembering" who they are...it's a matter of making sure you get directed to the right department/one. We are sorry if you were having trouble with that. You see, we have an accounts and billing manager, an operations manager, a dispatch manager, a sales manager, and a customer service manager. So, depending on what your issue was, we'd have to pinpoint that in order to determine who could best serve you. I can also say with all honesty, we've never in our history "lost $10,000 worth of items". And we'd suspect there'd be follow up more serious than an online review if that were the case. So please, be specific (and truthful). :) We would be happy to assist you but first, you must identify exactly what the issues are in order to do so.