Worst experience I've ever had with movers!!! I've used many movers over the past 10 years and this was the WORST I've encountered. They were 5 hours late for pick-up, damaged all of my wood furniture, and ignored all emails with regards to refunds of damaged furniture. DON'T use this company they have no regard for your items, your time, or the fact you're PAYING them for their service.
- Approximate cost of services:
- $400.00
- Company Response
In regards to this local Vancouver move, I apologize for the miscues on the time arrival. Unfortunately, for pick-ups in this region the arrival times - ETA's - that we advise are estimated based on volume for the day, traffic & weather issues, and the delays that may occur at other delivery obligations. Normally the window for arrival is 3-4 hours, but 5 hours, if this was the case, is excessive and not our policy to keep the customer waiting this long. The drivers do call the customer when faced with such delays.
As for any damage to items during the relocaton process, the customer needs to fully document the damage via pictures and a description and submit this information to our Claims Dept., since these items are used, previously purchased household goods. As long as we receive proper documenation of the damage that occured during the move, our claims department can assess from there and offer a settlement amount. Since we do not offer value based transit protection for same day local moves, the transit coverage is $.60 cents per pound, and we advise clients that require additional insurance to use their homeowner's insurance or purchase a value based cargo insurance policy from the many insurance brokers that offer coverage for transportation.
For claim filings, our contract states that the transit coverage is set at $.60 cents per pound.
Sincerely,
Greg
ACVL