The final charge for the move ended up being more than double the estimate they gave. They showed up late for the move out that was scheduled for between 4 and 9pm (after 10pm on a Saturday night). There response was that I was wrong to assume that they would show up at an earlier time. I don't know how they think moving out of a condo building would be allowed at that time of day. There were MANY hidden costs including a "stairs/long-carry fee" and a "warehouse handling fee". Their estimated weight for a 1 bedroom apartment seems like quite the underestimate, given that I did not even move all of the furniture from the apartment and the weight ended up being 150% of what they estimated. They only have an email address for customer service issues and did not answer all of my concerns, simply ignoring some of the things I explained in e-mail. They have an F rating with the Better Business Bureau (which I definitely should have consulted before booking them!).
- Approximate cost of services:
- $3,000.00