- Approximate cost of services:
- $4,000.00
- Company Response
Thank you for your testimonial.
Thank you for your testimonial.
We were informed by the customer that they have around 6000 lbs which would perfectly fit in a semi-truck which has a capacity of carrying 12.000-13.000 lbs. At the day of the pick-up it appeared that the customer had much more than they have declared so that we had to come with another truck to pick-up the rest of the items. Also we would like to mention that the customer was not charged for this extra truck.
Regarding the claims ; our procedure is to go by pictures as we cannot go to each customers` residence and asses the items, estimating the values of claims by pictures has been an effective way of resolving the claims for years. We would like to draw attention that the compensation amount is calculated by this simple formula: insurance rate * the weight of the damaged item .Thus, pictures are much more than enough to assess the weight of the damaged item. Actually the customer was offered a way higher amount than their estimated standard claim amount to satisfy our customer satisfaction policy. At Across Canada Van Lines , customer satisfaction is our priority , thus we would like ask the customer to contact us again and we will be glad to listen to their complaint and try to find the best solution for them.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
My move from Toronto to Edmonton
Thank you for your testimonial. We will keep up our good service.
My move from Banff toToronto went incredibly well
Thank you very much for taking time to write a review. We appreciate it.
Thank you for your testimonial.
Thank you for your review, it really helps to improve our service quality.
We Thank You for taking the time to put your thoughts out there and we wish you well in the future.
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