Across Canada Van Lines

Moving & Storage
BC V6B 4N5
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HomeStars
Moving & Storage
Across Canada Van Lines
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Reviews for Across Canada Van Lines

Average customer rating:
3.6 10 (43 reviews)

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Nora Satnam in Vancouver
Nora Satnam in Vancouver
1 review Vancouver, BC
10/10

Moving & Packing Services

I moved with Across Canada Van Lines from Calgary to Vancouver. I got from them full packing services. They did excellent job for us. They picked up my items March 03, 2012 and deliveried to Vanecouver on March 5th.
They have an excellent crew. Tim and his crew worked very hard. They are also very friendly.
Thanks

Nora Satnam Vancouver BC

Approximate cost of services:
$4,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your testimonial.

Esther Kramer in Edmonton
Esther Kramer in Edmonton
1 review Edmonton, AB
0/10

Move from Caledon to Edmonton

We moved from Caledon, Ontario to Edmonton in early January 2012. After informing ACV of the size of house and the extra items (motorcycles, trailer and shop items), the truck that arrived at our home was too small. They had to get a second truck to complete the move. which couldn't be arranged until the following day. After our belongings were delivered to our new residence in Edmonton, we noticed that various pieces were damaged. ACL were informed of the damages. It is interesting how damage and claim costs can be assessed only by photographs. The repair costs of the damaged items are going to be more than the settlement amount of $440. I will never use or recommend ACL ever again.

Review has 1 previous version
Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We were informed by the customer that they have around 6000 lbs which would perfectly fit in a semi-truck which has a capacity of carrying 12.000-13.000 lbs. At the day of the pick-up it appeared that the customer had much more than they have declared so that we had to come with another truck to pick-up the rest of the items. Also we would like to mention that the customer was not charged for this extra truck.
Regarding the claims ; our procedure is to go by pictures as we cannot go to each customers` residence and asses the items, estimating the values of claims by pictures has been an effective way of resolving the claims for years. We would like to draw attention that the compensation amount is calculated by this simple formula: insurance rate * the weight of the damaged item .Thus, pictures are much more than enough to assess the weight of the damaged item. Actually the customer was offered a way higher amount than their estimated standard claim amount to satisfy our customer satisfaction policy. At Across Canada Van Lines , customer satisfaction is our priority , thus we would like ask the customer to contact us again and we will be glad to listen to their complaint and try to find the best solution for them.

Avril Boudin in Edmonton
Avril Boudin in Edmonton
1 review EDMONTON, AB
10/10

My move from Toronto to Edmonton

I like to thank Across Canada Van Lines for my great moving service. Especially Don was great and very helpful. He followed my move from beginning to the end. I really recommend ACVL who wants to move from Toronto to Edmonton.

Avril Boudrin
Order# A1433

Approximate cost of services:
$2,465.23
1 of 1 people found this review helpful.
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Company Response

Thank you for your testimonial. We will keep up our good service.

Jeremy Meinzer in Richmond hill
Jeremy Meinzer in Richmond hill
1 review RICHMOND HILL, ON
10/10

My move from Banff toToronto went incredibly well

I'd like to thank the staff I worked with at Across Canada for answering the numerous questions my wife and I had throughout the 10 day process of our move, and getting everything there safely. We moved out of a 2 bedroom house in the mountains to a downtown condo, and overall the process was stress free. The loading end was done pretty quickly. We actually stayed to help load the truck because my wife was concerned how some of it would get packed in the truck, but half our place was loaded into the truck in less than an hour so we decided to go for lunch and asked the driver to call us they were almost done. In the end the unloading into our upstairs condo was a bit trickier with some tight hallways in the building, but there were no issues with our furniture, and the larger items we brought with us. I would recommend them to anyone moving across the country because in this case the pick-up and delivery locations were completely different in size and restricted space, but the movers had no problems with taking the furniture apart and loading upstairs through long hallways quickly and safely. I would use Across Canada again, and actually did give their card to a co-worker in Banff who used them for a move to Calgary since they had a better rate, and he was pleased to see no damage on the other end. Thanks again for the great service!

Cheers, Jeremy

Approximate cost of services:
$4,200.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for taking time to write a review. We appreciate it.

Erica in Vancouver
Erica in Vancouver
1 review VANCOUVER, BC
10/10

Excellent customer service

It is difficult to trust a complete stranger with your most precious belongings. I would 100% recommend Across Canada Van Lines anyone who is planning to move. They have a great understanding; with the professionalism, honesty and outstanding customer service.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for your testimonial.

John Wang in Lethbridge
John Wang in Lethbridge
1 review Lethbridge, AB
10/10

My experience

Company was superior on all accounts.
Great coordination from the start.
They were more than accommodating. Accurate, punctual, efficient, thorough, and all around great mover help service.
The sales representative Fred was awesome and so were the guys (CJ and Tim are excellent)
I would personally recommend those two and this company to anyone!

Approximate cost of services:
$3,265.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review, it really helps to improve our service quality.

Jadyn Lau in Burnaby
Jadyn Lau in Burnaby
1 review Burnaby, BC
10/10

Great customer service!

Across Canada Van Lines was awesome in every way possible. Very professional and courteous. When they say let us make your move easy they did exactly that. I got quotes from several other companies and they were by far the cheapest. Provided us with used moving boxes at no cost. They went above and beyond what you would expect from any moving company.

Approximate cost of services:
$1,840.00
1 of 1 people found this review helpful.
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Company Response

We Thank You for taking the time to put your thoughts out there and we wish you well in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Across Canada Van Lines

We offer moving services in Toronto, Vancouver, Montreal, Quebec, Ottawa, Winnipeg, Calgary, Edmonton and almost anywhere in Canada. We also offer moving services from Canada to USA and from USA to Canada.
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