We love the eoof itself but had ao many problems with the installation job. They left a meas all over our lawn everyday, the did not tarp the roof and it leaked, what was suppose to be a 4 day job turned into 4 weekends. We loved the end result but the 4 weeks it took was very disappointing.
- Approximate cost of services:
- $19,000.00
- Company Response
Hello,
Thank you for taking the time to leave us a review. We are happy to hear you’re satisfied with the completed roofing system and are confident you’ll enjoy your peace-of-mind for many years to come. We did run into some challenges during the installation of your roof but feel we made the best effort to overcome the circumstances. There were changes to your order during installation including the addition of two skylight replacements. There was also a leak occurring pre-installation at a certain section of your roof along with heat-loss condensation issues. We investigated the issue and recommended solutions. We do strive for a seamless installation process on all of our jobs but unfortunately, this was not the case for this installation. There were unexpected challenges that arose during the process and we ensured we addressed each accordingly. Before completing the job we ensured all sections of our roofing system met our Hy-standards and we could confidently warranty your roof for the next 50 years. We are happy to report that your Hy-Grade Steel Roofing System is complete and currently under warranty. Should you have any concerns with its function at any time, please do not hesitate to contact us at Head Office. Thank you for your business.
-The Hy-Grade Team