I have been a returning customer. Recent bought a daybed and was told I needed a box spring...now I questioned more than once as it did not seem correct. Anyway, salesman told me it would not work without. I wanted to save over a hundred dollars and purchase the box spring elsewhere. The delivery was 6 weeks away and had to use the box spring and mattress on the floor. Paid for delivery and set up. Two guys assembled the bed with the headboard and base both backwards...not kidding! I wanted them out so I just said thank you and promptly took it apart so we could use this long awaited bed. No problems getting it done correctly until I put the "needed" boxspring on and it did not fit. There is no room for a boxspring. So now I have a boxspring I cannot return and no where to store. What a waste of time and money. I will never return as a customer. Go somewhere else and get genuine customer service. Not like it is cheaper at Ashley's...just the service.
- Approximate cost of services:
- $1,000.00