Do not buy from Ashley Furniture!! First time we purchased from them Jan 2013 and will be the LAST.
We have had a service technician out to our home so many times we should start charging them rent; first they come out to look at the problem and then leave to wait for authorization to repair you furniture and wait for parts and then they come back to fix the furniture in your home.
Fourth & most recent problem is seat cushions wearing thin after only one year and you can feel the hard wooden frame of the couch under your butt if you sit forward, can you believe that?? There are only two people living in our home so the seats on the Couch are barely ever sat on!!! And now they want to come and replace the seat cushions (or cores as they refer to them) probably with the same cheap cushions that were on there before and will be worn out in another year!!!
After the sixth visit from a service technician with another one to come to fix the newest problem we had, we've already had enough and asked them to allow us to exchange the poor quality set for something of equal or higher value, with us paying any difference owed and NOT A CHANCE they will do that so we will have to continue having our furniture repaired possibly for the next 4 years and then probably off to the dump with it because our warranty is up and we have nobody to fix it anymore.
Don't think that you will be able to file a complaint through the Better Business Bureau and get any results from Ashley Furniture either because it will get you nowhere. As long as Ashley is willing to continue to offer to repair your furniture they are doing what is expected apparently and your file with the BBB will be closed and marked as resolved, even though it is NOT resolved in your mind.
I see that Ashley Furniture already has poor ratings and reviews so I don't know if mine will make any difference but I sure wish I would have read some of the reviews I've read about them BEFORE we bought furniture from them.
I will not recommend this store to anybody and I will let as many people as possible know NOT to buy from them also.
- Approximate cost of services:
- $3,000.00