Ashley Furniture -

I WOULD NEVER BUY FROM ASHLEY EVER AGAIN.

We bought a house and planned ahead. We purchased a full living room set from Ashley Furniture in Red Deer AB. We shopped for it a month before we moved knowing it could take some time to be delivered. Planning ahead. We purchased a sofa, love seat and tables for our TV room. When they showed up, the delivery driver forgot the glass inserts for the tables, the lamps shades looked rough and dented and the couches were ordered in the wrong color. The driver left half the tables and the lamps, took the couch back to the warehouse. We contacted the sales manager that sold us the furniture...she first told us that no we had ordered that color and that we were wrong to send them back. Once making her understand that no we did not pick the wrong color that she had ordered STONE instead of COBBLESTONE, she set up a delivery date for the wrong colored couches to be re-delivered and that once that occurred (one week later) they would order the proper color which would take another 3 weeks. The next day I called the Customer Service line to ask about the glass in my table, he stated he would make a call but since I didn't report it right away he wasn't sure he would be able to do anything. The delivery driver told me they would dropped off later that day - They were not. The long weekend went by, didn't hear anything. Called on the Tuesday and they would not order the new couches until they delivered the old couch. There customer service was the more terrible I have ever dealt with. I could not speak with a manager, many people would say they would call back and never did. The manager in Red Deer said she would sort it out, never called back. Finally after 7 phone calls and no one caring, apologizing or ordering the proper couches, no one brought the glass for our tables I finally said "we are done, we want our money back and we do not want any of the furniture". We were told three times that they were going to charge us a re-stocking fee of 25%. I almost lost it at this point. Restocking for what? A half a table and dented lamps?! We were irate. Finally I spoke with someone on the customer service line that set up our refund and drivers to come pick up their junk. We now have been in our house 3 weeks and have no furniture. I was beyond disappointed with the service and how the mishap was handled. No one cared about us or our order. No one said sorry or even tried to fix the issue.

We order couches and much nicer tables from a local place in Calgary, who also told us that Ashley Furniture makes approx. 3 million dollars a year in sales...which told me that no one cared about our order as they obvious make good money off their crap anyways.

DO NOT USE THEM, NICE FURNITURE, TERRIBLE, TERRIBLE Customer Service!