Ashley Furniture -

I wish I would have read these reveiws before buying at Ashley Fine Furniture!!! BUYER BEWARE DO NOT BUY !!! This is a SUMMARY it would take me to long and there is not enough room on this review for me to go into all the details that have happened to us - I am sure I have made my point!!! The in store service was ok - not fabulous - but it went down hill from there!!!! Paid EXTRA money for delivery and warranty!!!! We didn't want to wrestle our 3 new pieces of furniture into the basement!! Good idea right???? Yah my friends would have cared WAY more about my new purchases than these guys did!!! We had to wait 35 days for our furniture to be delivered???Love Seat was DROPPED right out of the delivery truck on its end!! Didn't actually see how the other 2 pieces were removed from truck, I'm scared to even imagine?? Of course the one whole side is broken and all the electrical is damaged. Pieces had to be delivered regardless and now I have to make a claim and wait for a "Tec" to come and asses damage??? The Tec came took pictures etc - now another team will come and take my furniture to shop to be fixed???? Why should I have to have repaired furniture for their companies carelessness????? This company DOES NOT replace, I've learned that!!! Love seat pick up was cancelled due to no driver, I was told THEY would call and reschedule - I had to call to get this to happen!! I now have a new pick up date scheduled and asked for a delivery date for return to be also booked - and with Christmas approaching made it very clear I better have my furniture returned before!!!!! We purchased our furniture September 20th 2014 - had to pay in full $4,609.46 - it's now over 2 mths later - 6 calls to customer service where NO ONE cares at all - they seem to have their same responses they use on everyone cause I read on this site another review and was feed the same BS!!!! We can not believe that a company as big and we thought as reputable as this has such poor service - no one should have to go through this!!!! They obviously do not go over customer service complaints or read reviews or they might have changed some procedures and policies - I have now read complaint reviews on this company dating back to 2005??? Go to the BRICK we received excellent delivery service when purchased all 5 major appliances - we would have but couldn't find furniture that we wanted there!!!!