Citrus O

Carpet & Rug Cleaning & Repairing
Vancouver BC V5Y 3C1
Write a Review
Write a Review

Recommended Professionals

95%(16 reviews)
91%(7 reviews)
95%(16 reviews)
91%(7 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

59%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Citrus O

Average customer rating:
7.2 10 (31 reviews)

Sort by

Private User
Private User
Private User reviews Victoria, BC
0/10

Carpet Cleaning Product is highly toxic and unhealthy and warranty useless

Citrus O product is extremely toxic (not the nice natural product they advertise), and Citrus-O refused to provide client requested SDS data for their carpet cleaning product used in my home, despite being required to do so by law. And they refused to honour the 30 day warranty.

Approximate cost of services:
$750.00
Was this review helpful?
Nicole in Whistler
Nicole in Whistler
1 review Whistler, BC
10/10

Basement Suite Carpet Cleaning

This was our first time having our carpets cleaned since we moved into this rental unit 5 years ago. I phoned a couple companies and got a higher quote from carpet cleaners within Whistler (minimum was $150). I really feel like the woman who I spoke to on the phone at Citrus O was amazing and assessed our situation quickly, helped me make an appointment, and made me feel assured that our carpets would be cleaned well. The man who came to clean our place was friendly and honest. He told us that the whole cleaning would take approximately 45 minutes and that the carpet chemicals are safe (because we have a baby). He did a great job! Highly recommend this company :)

Approximate cost of services:
$130.00
Was this review helpful?
Paula in North vancouver
Paula in North vancouver
6 reviews North Vancouver, BC
10/10

Clean as clean can be...

I just used Citrus-O carpeting cleaning Vancouver for a 2 bedroom and single stairway carpet clean.

I was called at the time they said prior to appointment and given a 1 hour time frame. They called me 15 minutes before the arrival of the staff member as requested as I had to make my one to the home due to it being vacant.

The staff member was friendly, polite, did a great job, speedy.

Approximate cost of services:
$170.00
Was this review helpful?
Private User
Private User
Private User reviews Vancouver, BC
2/10

Couple areas in the house requiring cleaning

Very poor cleaning, over priced, service person argued as to what needs to be done, what we requested.Nothing like they say they provide,Very below average and is no where near what they charge.

Approximate cost of services:
$220.00
Was this review helpful?
Company Response

Thank you for bringing this to our attention. We apologize the orginal work was not done to Citrus-O standards. Your service does come with a 30 day guarantee, we'd be happy to send one of our senior staff member's to come rectify the areas of concern. Please give our Quality Control Department a call at 604-433-7585 Ext. 2.

Brent in Langley
Brent in Langley
1 review Langley, BC
10/10

Carpet Cleaning

I am very pleased with the work done by Citrus-O. I was skeptical that they would actually be able to remove the stains but their worker assured me it was no problem. Sure enough the stains were removed! Quick, professional and knowledgeable staff.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We appreciate your feedback. We're happy to hear you're another one of our satisfied customers.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Carpet cleaning.

I was impressed with the quality of work done. The technician was friendly and quick. I have been using CitrusO for many years and I always can count on a job well done.

Approximate cost of services:
$140.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the wonderful feedback. We value your positive feedback and look forward to providing you with our services in the future.

Private User
Private User
Private User reviews Vancouver, BC
2/10

Carpet Cleaning

I would never recommend Citrus O. The worst experience. I used them last year and decided to use them again this year. The worst experience - they have misleading discount advertising. There pricing is very high so even with the discount it is very expensive. Not worth the money. Let 2 stains on my carpet from the hose that he brought in, marked my wall in 2 places where the hose scrapped the wall and marked the hardware floor with his can of stain remover. Never again - do not recommend at all!

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Vancouver, BC
10/10

Carpet Cleaning

I have used Citrus-O twice now and best carpet cleaning company around. Both times my carpets have come out amazing, and my carpets are 25 years old. They stay fluffy for ages after cleaning. The second time I used them I noticed they were wetter than the first time and I could see some cleaning marks, called Citrus-O, sent someone out immediately and fixed the issue asap. Not sure why they were so wet but the tech also forgot to rake them afterwards. Makes a big difference. Their customer service is top notch and they do an amazing job cleaning the carpets! Wouldn't use anyone else.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you for your business!

James R in Vancouver
James R in Vancouver
1 review Langley, BC
10/10

Carpet cleaning

I've never been one to write reviews for anything really but I felt compelled to in this situation. I was thuroughly impressed with the entire experience from start to finish. Very friendly staff from the first moment I called , booking the appointment as well as when the tech arrived . He was polite , prepared and ready to get the job done. My carpets were very bad , borderline destroyed , yet now they look like new. Amazing orange scent and not 1 hint of spilt wine or dog urine (there was a lot).
When I arrived home all my furniture was being put back into place , I quickly glanced and there were no scratches on any of my walls or furniture . I was not pushed into any extra services or add ons as well as I felt that my approval and happiness was very important before they had left . all in all , one of the best customer service experiences I have encountered . Thanks to everyone at citrus o for the job well done .

Approximate cost of services:
$300.00
Was this review helpful?
Private User
Private User
Private User reviews Surrey, BC
0/10

Rug cleaning

Citrus-O ruined my rugs (damage approx $2000) and now for the past 2 years they refuse to answer my calls and texts to resolve the situation. Save your money. Worst customer service ever!

Approximate cost of services:
$300.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Citrus O

Citrus-O provides residential & commercial carpet cleaning. We provide cleaning services for your area rugs, upholstery, leather, mattresses, cars, furnace & ducts and more. Our technicians are experts at removing stains, and our natural products are safe for your home and the environment. There is a reason that the majority ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Carpet & Rug Cleaning & Repairing pros in Delta?