Easy arrangement, poor service
The piano was moved from my parents' place to mine. Setting up and arranging the move was quick and efficient. When my parents came a few days later they noticed chips on the bench. When I called James he immediately began to yell at me - no chance for a civilized, adult discussion on the matter. He called the bench a trivial thing. Had I been told this, I would have moved it myself.
2 stars for quick and efficient set up, but 3 stars short of a raving 5 star review for being unprofessional and unapproachable. If you have an old jalopy of a piano, I guess this would be the place to go for a quick move. If you treasure your piano AND bench, look elsewhere.
- Approximate cost of services:
- $250.00
- Company Response
dear clent
your bench was on our seat
covered with fabric
we didnt drop or hit anything
there is zero chance we made that scratchyou just admitted that the bench can be easily moved by you
And why do you think we would make a damage on your bench after moving your piano without any damage?
How can you say "if mover is not taking the picture of the bench that means it was perfect condition before the moving"?
we didnt take the picture of the bench because of it was not even worth to take a picture since it was already covered with so many scratches.ir was so obvious.
With your logic, we can even say "if the clients didn't take the picture before the moving, it means it was damaged already."
And we both know how stupid those kind of logics are!
If my voice was higher than usual maybe I was upset about the stupidity of your comment.
I appologize for that.
Besides,your claim about 30 years or older piano which was already covered many damages all around the surface (we still have pictures of it)
had a perfect condition bench without any scratch at all?For us , it sounds completely nonsense and sounds like greedy black mailing targeting our reputation.
Sorry about all this misunderstanding and I highly recommend you to go to legal procedure if you think you are right.
Thank you.