James showed up with a horse trailer! and 2 unexperienced helper for moving our piano from the house we just sold to the new location. The first thing he did was increasing his price because of number of the stairs, and door threshold was counted as an extra step. I didn't argue about the price but asked him to use a ramp between the trailer and the porch for moving the piano and prevent the potential harm to movers and the piano. In order to force using the stairs they damaged the porch beam to prove it can't handle a ramp and when I objected what they had done, instead of taking responsibility for the damage or at least apologizing he said the porch was damaged before and started to curse and calling names and left...Very rude and unprofessional !!! We just had sold the house and obviously didn't have a damaged porch.
My son saw what happened and left him a bad review and in response he published my personal information on the internet and therefore my son deleted his review!
Right after they left I contacted another professional AND POLITE company and they showed up the same day and moved the piano the same way that I expected with the same price.
- Approximate cost of services:
- $0.00
- Company Response
That "horse trailer" she mentioned is a custom designed aluminum trailer we ordered through Miska Trailer Factory in Hamilton, known as the best trailer manufacturer in Ontario.
We spent $12000 for this beautiful windowed aluminum trailer last year as our previous one couldn't provide enough ventilation for us during this pandemic, as it doesn't have a window at all, we had to replace it.I was about to wondering why no other piano movers were putting the window on their transportation for their own safety.
Luckily Some of us has a "Horse Power" not a "Man Power" so if you call it as a "horse trailer", I'll take that as a compliment in a way, it makes sense.
Back to the point,
We arrived this persons's house on march 31st. 1:20 PM
She left a bad review on google business first , that we were late (Which was a lying as well)
When they submitted our online form they said total number of the steps are 5, and it was 7 when we were there(Both me and she has a pdf file she submitted as a proof, I can provide a link for that.) , so I asked $20 additional fee for that.
As our trailer is not as high as those trucks, we need to put our ramp to the ground level anyway, so I inspected and found her porch has weird design,
more precisely there is no supporting beam under, it was literally floating , which means if we put a ramp to ground level, the weight of the piano and 3 person is heavy enough to collapse the structure, which will cause big damage and injury. We said we can't do that and showed her that shaking beam on the edge of her porch.It took us less than 10 min Suddenly she shouted us "Oh my God! what have you done , you broke my porch!" So I had a feeling, she lied about number of the steps, and she is lying about her poor porch condition to save $20, what would be the next thing?
Without a second thought I said "this is crazy." and left.
Also we took the picture of her porch she claimed we damage to protect us from her madness.
Here I'm leaving links of the picture of her porch to show how wonderfully designed it was.
https://ibb.co/LYWmWd3
https://ibb.co/n8tgN0LI'm pretty sure That company you hired later came with a tall truck , which has same height as your porch, so that they could make a direct bridge from top of your landing to their truck without touching that shaking beam on the edge of your porch,. That is the difference between them and us.
We have many other clients who treat us with honesty and we are doing our best to satisfy them ,you can see many satisfied clients with 10 score review on here. as a proof
But if somebody tried fool us with lying, I can guarantee there will be no respect for them. you can see some clients with 0 score review as a proof as well.So Don't even call us for the quote if you are intending to lie about the job to save $10 to 20, we never negotiate with those kind of people.
To help understanding what kind of lier this person is , I will leave her previous review on google business below which she deleted in disgrace.
//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
"They arrived late on the day we were moving and they used that as leverage to overcharge us. We then noticed out porch was damaged, I'm not certain if they caused it but when asked about it, they referred to us as "crazy" and left.
///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
And here is our response to her lying.
//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////my feeling was right.
you are not a normal person.
here are the links which shows you are a lier.(There are mosaic in there so no personal information was revealed unlike she claimed.")
https://ibb.co/HGC4JvY
https://ibb.co/kyCSvV9you agreed over the e mail that time window between 1 to 2 pm on 2021 march 31st.
I called you around 1:20 pm.
I arrived there 1:30 pm.it took us 10 min until we realize you don't have a common sense.
you said there are 5 steps on the staircase on the form and it was actually 7.
so I told you 20 cad extra for extra 2 steps.
and you requested to put a ramp on your porch to avoid revised price.
and I told you we can't do it as
your porch side beam doesn't even have a support under.I left a link of your porch which doesn't have a SUPPORT BEAM under !
1 piano plus 3 men's plus ramp weight is heavy enough to collapse the porch and it will make catastrophic damage and injury.
It was even shaking when we inspected with our hands and you suddenly said "what did you do? you broke it!" that was the moment I said "let's move next piano this person is crazy." to my workers and left.
who knows what kind of false accusation will be on us if I move your piano at that point?
Yes ma'am you clearly mentioned
we broke it and you lied about the number of the steps and you lied about our arrival time on this review which was within our mutual agreement over the e mail.https://ibb.co/LYWmWd3
https://ibb.co/n8tgN0Lthose 2 link above shows 2 photos that I took of your porch and the time when it was saved on my cell phone. It says 1:40.
to cover up one lying, you have to do more lying and eventually you will caught up.
Aren't you old enough learn already?