Jay Carter Roofing & Sheet Metal

When researching metal roofing companies I liked what I saw when I visited the website of Jay Carter Roofing. A steel roof is a very important decision so I felt it necessary to get three estimates. I went through the online portal for Jay Carter and was called back the very next day and an appointment was made for somebody to come out and measure our roof and discuss options with me. Larry explained the benefits of a steel roof and did a full inspection of my current asphalt shingle roof while he was measuring. It turns out a wild animal had removed one of my plastic vents and there was an open hole in my roof. Larry covered that area with a small tarp once he finished measuring. I was provided with a quote the very next day and that quote came with all the colour options and what the material looks like once installed. The other 2 companies I called did provide quotes but didn't come out to measure or inspect, I was just emailed quotes. It was an easy decision to choose Jay Carter Roofing and I'm so happy with my new standing seam metal roof. I'm a widow and the crew that installed the roof was very respectful and did a great job protecting my gardens and deck. Once the job was finished Larry returned to do a final inspection and he even shared before and after drone pictures with me. If you want a forever metal roof you should call Jay Carter Roofing.

Jay Carter Roofing installed a new steel roof in our house.
They claimed that it will be so sealed that mice will never get in, but we have mice or rats getting into the roof eating the foam insulation they put under the steel roof. We constantly hear them. We climbed up the side of the roof, and the soffit has loose parts that you can just push over, which are not even screwed in.
They also installed an eavesdrop with the downspouts facing right into the foundation, causing the basement to flood, after we told them where to put the downspouts..
When we finally threatened them with a bad review, they came and put the downspouts in the right place, but only one person came to remove it and slope it the opposite way. With one person only, he couldn't get it to slope properly, and now it bows down in the middle, thus having ot full of water all the time and inviting mosquitoes and rodents that always find their way in since, as I mentioned, the roof is not properly sealed. We are very stressed about this situation and would not recommend this company to anyone. In fact, I have been telling people to stay away from Jay Carter Roofing. This is unacceptable
We tried calling for 3 months until someone finally got back to us the time we had the problem with the eavesthrough. .Very unprofessional to expect your clients to climb up a new roof and start looking for entry points for rodents

The Jay Carter Roofing & Sheet Metal office staff and crews were awesome to work with! I would recommend them to anyone looking for a new metal roof. I get compliments all the time.

The worst customer service I have ever seen. I agreed on a service and and had to beg them over and over on numerous phone calls and and they NEVER showed up for 6 months. Like they where doing me a favour !!! but I am paying !! would not recommend this company to anyone.

Great experience, knowledgeable staff. Super happy with our experience with Jay Carter roofing!

30 word minimum on this review is unnecessary - you really should change this part of your requirements.

Had a small repair to a roof that Jay Carter installed 9 years ago. The repair was under warranty, as was handled in a most timely manner. Jay Carter has installed this roof, as well as our solar panels and has repaired our aluminum facings. He has also worked on another house we own to repair extensive damage left from improperly removing a satellite dish. We have a trusting relationship that has spanned 9 years, two properties and several projects. Would recommend highly.

we were very impressed with Jay Carter following through with promises. sent a wonderful foreman and crew as soon as we requested did a very nice job in timely fashion

Call them, you will not have regrets.
On time, on budget. Work is square which is an accomplishment considering the building is almost 80 years old. Total sq ft 1715.

We met with multiple companies, targeting those with overall good reviews in the area (central Ontario). One didn't show up. One wanted to work a cash deal and didn't quote formally, only verbal. One was more interested in his kids hockey practice and said they send a quote the following week. Nothing ever received. Jay Carter Roofing was the fourth company contacted, the first to show up at the door, even in covid times.

Quotation was comprehensive, fully complete and professional. Rob could answer almost every question we had. Paying particular attention to the questions of safety. We have a hydro stack and a steep pitch. Either possibly a recipe for an accident. Being 30km from the closest emergency help, safety must be considered. Rob explained all the choices available. Stated timing would be about 4-6 weeks. Confirmed company safety protocols (working at heights training in compliance), WSIB coverage etc. We received the formal quote the next business day (met on the weekend) 9/14/2020.

Remember, we were speaking with other companies. This is a big cost. It's really important to do your homework, research the companies. DIG. Each company was given the same opportunity to visit, measure, answer and ask questions and quote.

A few days after receiving quote from Jay Carter Roofing, we asked for references. These were received promptly. We didn't want references from multi-million dollar estates on Lake Simcoe, just regular homes.

We went to each reference address, knocked on doors, looked at the work from all angles (neighbours must have thought we were casing the homes) haha...

One reference from Beaverton took the time, on an early Sunday morning, to talk for the better part of an hour. He had a century+ home and all the hiccups that come with an old home.

The materials used on his home were exactly what we wanted to choose.

That home owner's personal feedback pushed Jay Carter Roofing ahead of everyone else. He shared his entire experience, costing, timelines etc.

The references left us with a real sense of confidence in this roofing contractor. Not a huge company but employs their own people rather than sub-contractors.

Wasn't finished vetting the company(ies). They will be in and on our home. There is liability and potential risk. Call me paranoid but Murphy's law often prevails. I dug through the deadbeat contractors listings with the Ontario government and municipal records, searched through historical litigation records, checked BBB, checked credit reports. Found ZERO against Jay Carter Roofing. Jay Carter's record was clean.

Called Rob back a day later to let him know we wanted to work with Jay Carter Roofing and asked him to have the materials ordered. We could firm up any other details along the way. We wanted to get on the schedule.

Sometimes communications during these odd covid times can be fragmented. We had some difficulty connecting with the office. Likely staff were only in the office intermittently or working remote. I do not know their business model.

The communication issue was simply US asking what do you need? Power? Access to the house for bathroom use or warming up? This was expected to be done end of October or early November. Wanted to provide the crew whatever support they needed.

Pulled in the driveway 10/23 to find strapping had been started and materials delivered. Rain was expected so next steps would have to wait. Mike explained that he'd do the best he could to make it look good. This is an old stick built building. Nothing is square or level. Yes, safety equipment was being used.

Fast forward a few days and pulling in the driveway we find that the roof is almost completely finished. A few details left. Mike clearly explained how he managed to install the boot around the live hydro stack and the woodstove chimney. Tasha and Mike made a great team. The work looks great. Makes the siding look like a shanty haha. That's a project for another time.

Work site was so tidy. Even before cleanup was done, I only found one screw on the deck.

A couple days later, pulling into the driveway we found Frenchy there to do cleanup. Even better than that, he took the cheque for us back to the office.

Every person we dealt with at Jay Carter Roofing was friendly, honest to a fault and has an "I care" attitude. They treated our home and property with care and respect.

Not sure what more to say other than the warranty will outlive us.

Call or meet with them and do your own homework. Cost $14185 including taxes. On time. On budget. Integrity and good workmanship. Ideal.

Jay Carter Roofing does awesome work ! High quality! Strong work Ethic. Such specialized knowledge and superior skills. I still can't figure how Jay Carter Roofing figured out the trick to make all of these standing-seam roofs come together to a clean hip cap end point ... aircraft engineering? ...sorcery? ...magical? mythical mastery of techniques? ... trade secrets? Whatever the answer, this roof is superb. I love it! More joy than my first born! More hapiness than first solo flight! Jay Carter Roofing delivers. I'm getting Jay Carter Roofing for all of my future metal roofing jobs.