Do NOT hire this company!! They have no respect for customers' property or belongings & take no responsibility for damage they cause - it's even in their contract!! I have large scratches to my new home's hardwood floors & holes in walls.
They create bogus charges, do not respond to multiple e-mails requesting explanations of these charges & my final invoice was almost triple what what estimated. They require the total amount to be paid in full prior to the delivery of your belongings so there's no opportunity to withhold funds in case of errors on their part. They only accept cash or cheque which is one of the main warning signs on the BBB website to indicate questionable companies (I wish I had visited the BBB website first.)
The movers 'misplaced' my dining room table's wooden legs in their truck (???) which were apparently shipped to me via Greyhound but never delivered. Galaxy refused to complete a lost shipment claim with Greyhound which indicates to me they may not have sent my misplaced property in the first place. They also have no record of client information after they have received payment. They asked for my address to ship the table legs, 2 days after they had delivered my belongings.
I'm out almost $2500 for the move & $800 for a new table
- Approximate cost of services:
- $4,200.00